Customer Service Executive
7 months ago
**About Us**
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service
Role Overview:
We are seeking a highly skilled and proactive Social Media Coordinator to oversee our social media presence and focus on controlling and responding to comments. As the Social Media Coordinator, you will play a crucial role in managing interactions with our audience, fostering engagement, and maintaining a positive brand image.
Key Responsibilities:
- Monitor comments and messages across all social media platforms, including Facebook, Tiktok, Instagram, Linkedin and others.
- Respond promptly and professionally to comments, questions, and inquiries from our audience, demonstrating excellent communication skills and a strong understanding of our brand voice.
- Engage with followers and foster meaningful interactions by liking, sharing, and responding to user-generated content and mentions.
- Moderate user-generated content and comments to ensure they adhere to community guidelines and brand standards.
- Collaborate with internal teams, including marketing, customer service, and public relations, to address customer concerns and provide timely responses.
**Requirements**:
**Requirements**:
- Bachelor's degree in Marketing, Communications, Business, or related field.
- strong and current understanding of Youtube, Tiktok, Google, Facebook, and Instagram posting and content moderation rules and regulations.
- Excellent written and verbal communication skills, with the ability to communicate effectively and professionally in online interactions.
- Strong understanding of social media platforms, tools, and analytics.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and the ability to maintain a consistent brand voice and image.
- Experience working with social media management tools and platforms.
- Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
- Fluent in colloquial (everyday language) Malay and English. Added advantage if Chinese / Mandarin.
**Benefits**
Benefit:
- You will be working in a fast-growing startup that promotes flexible and open culture.
- You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary
- Casual work attire
-
Cantonese Customer Service
7 months ago
Subang Jaya, Malaysia Customer Service Centre Full time**Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...
-
Customer Service Representative
4 days ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeCompany Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...
-
Customer Service Executive
2 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...
-
Customer Service Executive
7 months ago
Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time**Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia Safeguard G4S Sdn Bhd Full time**Purpose of the role**: A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer...
-
Customer Service Executive
2 weeks ago
Petaling Jaya, Malaysia EMA GLOBAL ASSISTANCE SDN BHD Full time**Duties and Responsibilities: Customer Service Executive** - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. -...
-
Customer Service Executive
8 months ago
Petaling Jaya, Malaysia SNS Network Full time**Responsibilities**: - Execute division policy and ensure full adoption and comply with workflow or standard operation procedures - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Position: Customer Service Executive** **Salary: RM 2000 - RM 2500 (Depending on experience)** **Working Location: Petaling Jaya** **Tenure: 6 months (Renewable basis/Converted to permanent)** **Job Descriptions** - **Professionally and accurately handling inbound calls from customer pertaining to the company products and services inquiries and...
-
Customer Service Executive
7 days ago
Petaling Jaya, Malaysia GENO Management Full timePosition : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...
-
Branch Manager
2 weeks ago
Petaling Jaya, Malaysia realme Executive Service Centre Full timePosition Title: Branch Manager Location: Sunway Pyramid Working days: 6 days in a week Working hours: 10:30am - 7:30pm **Salary**: 2800 - 3500 (Basic + KPI + Shopping Mall Allowance) **Requirement** - Required language(s): English, Bahasa Malaysia. - Effective oral and written communication skills - Flexibility, goal-oriented and highly organized - Prior...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
-
Executive, Customer Services
4 days ago
Petaling Jaya, Malaysia DKSH Full time**Location**:Petaling Jaya, MY**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...
-
Outbound Customer Service- Pj
6 days ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full timeAttend to the customers’ enquiries by providing the correct information regarding product and service offerings. - To sell services to the customers & convince the customers to secure the sale accordingly. - Remind and confirm customers’ appointment(s). - Proactively persuade customers to reconsider appointment cancellations. - Proactively inform...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time**CUSTOMER SERVICE EXECUTIVE** **Working Hours** 9:00AM - 6:00PM shift & 11:00AM - 8:00PM shift - Willing to work at PJ (nearby LRT Asia Jaya) **Job Responsibility** - To respond to queries from customers regarding to the services required by them. - To provide customers with product and service information. **Job Requirements** - This role would require...
-
Customer Service Executive
7 days ago
Petaling Jaya, Malaysia RCSI Management Full timePosition : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia Social Bee Sdn Bhd Full timePosition : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia Social Bee Sdn Bhd Full time**Position**: Customer Service Executive **Work location **:Petaling Jaya, Selangor **Industry **:Paper Merchant Company (Printing, Packaging, Publishing and Stationery) **Salary Range**: RM 2,500 - RM 3,500 **Working Hours **:Monday - Friday / 8.30 a.m - 6 p.m **Responsibilities** - To attend customers enquiries and handle customers’ complaints to ensure...
-
Customer Service Support- Pj
2 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia RCSI Management Full time**Position **:Customer Service Executive **Work location **:Petaling Jaya, Selangor **Industry **:Paper Merchant Company (Printing, Packaging, Publishing and stationery) **Salary range **:RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the...
-
Customer Service Executive
7 months ago
Petaling Jaya, Malaysia B2B Commerce (M) Sdn. Bhd. Full timeEnsure incidents are logged and updated in the helpdesk ticketing system - Learn and achieve a good understanding of product features. - Guide supplier and buyer on portal usage and process. - Provide service provisioning and training for suppliers. - To assist buyer and supplier enquiries on business/trading processes. - Response to inbound and outbound...