Customer Service Executive

3 weeks ago

Petaling Jaya, Malaysia Bjak Full time

**About Us**

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service

Role Overview:
We are seeking a highly skilled and proactive Social Media Coordinator to oversee our social media presence and focus on controlling and responding to comments. As the Social Media Coordinator, you will play a crucial role in managing interactions with our audience, fostering engagement, and maintaining a positive brand image.

Key Responsibilities:

- Monitor comments and messages across all social media platforms, including Facebook, Tiktok, Instagram, Linkedin and others.
- Respond promptly and professionally to comments, questions, and inquiries from our audience, demonstrating excellent communication skills and a strong understanding of our brand voice.
- Engage with followers and foster meaningful interactions by liking, sharing, and responding to user-generated content and mentions.
- Moderate user-generated content and comments to ensure they adhere to community guidelines and brand standards.
- Collaborate with internal teams, including marketing, customer service, and public relations, to address customer concerns and provide timely responses.

**Requirements**:
**Requirements**:

- Bachelor's degree in Marketing, Communications, Business, or related field.
- strong and current understanding of Youtube, Tiktok, Google, Facebook, and Instagram posting and content moderation rules and regulations.
- Excellent written and verbal communication skills, with the ability to communicate effectively and professionally in online interactions.
- Strong understanding of social media platforms, tools, and analytics.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and the ability to maintain a consistent brand voice and image.
- Experience working with social media management tools and platforms.
- Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
- Fluent in colloquial (everyday language) Malay and English. Added advantage if Chinese / Mandarin.

**Benefits**

Benefit:

- You will be working in a fast-growing startup that promotes flexible and open culture.
- You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary
- Casual work attire

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