Front Office Manager

5 days ago

Petaling Jaya, Malaysia Hilton Full time

Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

**And, we strongly believe that our Team Members are more than just "employees".**

**Thrive at Hilton**
embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a
**Purpose**
, and creating the most optimal work experience for them as an individual.

**Go Hilton**
, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

**Join us now and enjoy the Hilton experience for yourself.**

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

**What will I be doing?**

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Actively seek verbal feedback from customers and team members at every opportunity.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby setting the example for team members for guest service.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
- Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess team members' performance against standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow through with improvements identified.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
- Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Establish good communication with the Housekeeping team.
- Attend and participate in regular operational and hotel meetings.
- Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marke

  • Front Office Manager

    2 months ago

    Petaling Jaya, Malaysia PLAY MANAGEMENT SDN BHD Full time

    **Responsibilities** - Train, supervise and support office staff, including virtual front office, customer service, reservation and sales agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Manage sales target - Manage customer satisfaction - Keep updated...

  • Front Office Manager

    2 days ago

    Petaling Jaya, Malaysia PLAY MANAGEMENT SDN BHD Full time

    **Responsibilities** - Train, supervise and support office staff, including virtual front office, customer service, reservation and sales agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Manage sales target - Manage customer satisfaction - Keep updated...

  • Front Office Manager

    4 days ago

    Petaling Jaya, Malaysia Hotel Armada (PJ) Sdn.Bhd Full time

    KEY TASK - Responsible for managing and leading all areas of the Front Office Reception, Concierge, and Operator - Oversees room reservations, room systems, Communication Center, Gymnasium, door lockset & safe box system and Safety & Security matters - Revenue and occupancy strategy thinking - Set, maintain, and improve departmental objectives, work...

  • Assistant Front Office Manager

    4 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23120807 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Assistant Front Office Manager

    2 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23199409 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Assistant Front Office Manager

    11 hours ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23120807 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Front Office Supervisor

    2 months ago

    Petaling Jaya, Malaysia Avante Hotel Full time

    To lead and supervise the day-to-day operation of the Front Office department. - To ensure the Front Office team provides prompt, friendly and efficient service. - To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. - To support and to provide manning coverage to any Front Office section when...

  • Front Office Supervisor

    11 hours ago

    Petaling Jaya, Malaysia Avante Hotel Full time

    To lead and supervise the day-to-day operation of the Front Office department. - To ensure the Front Office team provides prompt, friendly and efficient service. - To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. - To support and to provide manning coverage to any Front Office section when...

  • Assistant Manager

    3 weeks ago

    Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full time

    Under the direction of Front Office Manager, acts as a liaison between guest and Management. - To provide day-to-day supervision, direction and leadership to all Front Office personnel. - Represent Senior Management and in their absence is entirely responsible for the continuous running of the hotel. - Act as an Ambassador for the hotel and deal constantly...

  • Front Office Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia PLAY MANAGEMENT SDN BHD Full time

    Responsibilities Train, supervise and support office staff, including virtual front office, customer service, reservation and sales agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Manage sales target Manage customer satisfaction Keep updated report on sales and...

  • Front Office Assistant

    2 months ago

    Petaling Jaya, Malaysia EMCO Executives Sdn Bhd Full time

    Basic Salary: RM2,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) Saturdays 9am - 1 pm (1st and 3rd Saturdays off) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as...

  • Front Office Assistant

    2 weeks ago

    Petaling Jaya, Malaysia EMCO Executives Sdn Bhd Full time

    Basic Salary: RM2,000 - RM3,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. -...

  • Front Office Assistant

    11 hours ago

    Petaling Jaya, Malaysia EMCO Executives Sdn Bhd Full time

    Basic Salary: RM2,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) Saturdays 9am - 1 pm (1st and 3rd Saturdays off) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as...

  • Front Desk Ambassador/ Office Administrator

    3 weeks ago

    Petaling Jaya, Malaysia Inmagine Full time

    Seeking a skilled maestro of first impressions and office operations! As our Front Desk Ambassador Extraordinaire, you'll be the conductor of hospitality and efficiency, ensuring every visitor feels welcome and every task flows smoothly. Join us in orchestrating excellence at the forefront of our organization. **The Job**: - **Front Desk Management**:...

  • Front Office Supervisor

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Avante Hotel Full time

    To lead and supervise the day-to-day operation of the Front Office department. To ensure the Front Office team provides prompt, friendly and efficient service. To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. To support and to provide manning coverage to any Front Office section when required. To...

  • Office Manager

    3 weeks ago

    Petaling Jaya, Malaysia JSK Architects Full time

    **Requirements** - Minimum Diploma/Bachelor graduate in related field. - Good command of English and Mandarin. - Knowledge in accounting an added advantage. **Responsibilities** - Prepares documents, correspondences, minutes of meetings. - Manages front-desk activities, including receiving guests, answering and redirecting phone calls. - Handles monthly...

  • Business Office Supervisor

    4 weeks ago

    Petaling Jaya, Malaysia Assunta Hospital Full time

    Participate in hospital QA activities. Maintaining appropriate records system. - Provide professionalism, quality customer service at all times while ensuring all registration and/or admission procedures of the patients to hospital are accurately keyed into Origin system and ensuring PDPA is applied at all times. - Ensure registration and/or admission staffs...

  • Front End Developer

    4 weeks ago

    Petaling Jaya, Malaysia ISJ Technology Sdn Bhd Full time

    **Why Join Us?** - 13th month salary - Medical, Dental and Optical benefits - Free-flow snacks and drinks in office pantry - Smart casual working attire - Full Attendance Allowance - Free Parking - Young, vibrant and open work culture **Working Location: -** **Job Overview: -** **Job Responsibilities: -** - Implement and maintain responsive web interfaces...

  • Front-end Developer

    6 days ago

    Petaling Jaya, Malaysia ISJ Technology Sdn Bhd Full time

    **Why Join Us?** - 13th month salary and performance bonus - Medical, Dental and Optical benefits - Free-flow snacks and drinks in office pantry - Smart casual working attire - Full Attendance Allowance - Free Parking - Young, vibrant and open work culture **Working Location: -** **Job Overview: -** **Job Responsibilities: -** - Implement and maintain...

  • Front Office Assistant

    2 weeks ago

    Subang Jaya, Selangor, Malaysia EMCO Executives Sdn Bhd Full time

    Basic Salary: RM2,000 - RM3,000Location: Kampung Tunku, Petaling JayaCompany's Industry: Engineering CompanyWorking Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour)Front Office Assistant Responsibilities: Reporting to management and performing administrative duties. Answering telephone calls, as well as screening and forwarding calls. Scheduling and...