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Front Office Manager

5 months ago

Petaling Jaya, Malaysia PLAY MANAGEMENT SDN BHD Full time

**Responsibilities**
- Train, supervise and support office staff, including virtual front office, customer service, reservation and sales agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Manage sales target
- Manage customer satisfaction
- Keep updated report on sales and staff performances report
- Manages OTA platforms
- Manages newly onboard hotel setup (front office related system)
- Ensure company’s policies and security requirements are met

**Requirements and skills**
- Proven work experience as a Front office manager or Reservation manager
- Hands on experience with hotel management system
- Thorough knowledge of customer service, office management and reporting
- Proficiency in English (oral and written) and Mandarin (preferred)
- Solid knowledge of MS Office, particularly Excel and Word and Power Point
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills

**Salary**: RM3,800.00 - RM4,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus
- Signing bonus
- Yearly bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front Office: 5 years (preferred)

**Language**:

- Malay (preferred)
- Mandarin (preferred)