Front Office Manager
5 months ago
KEY TASK
- Responsible for managing and leading all areas of the Front Office Reception, Concierge, and Operator
- Oversees room reservations, room systems, Communication Center, Gymnasium, door lockset & safe box system and Safety & Security matters
- Revenue and occupancy strategy thinking
- Set, maintain, and improve departmental objectives, work schedules, budgets, hotel policies and procedure
- Monitor and supervise department compliance with SOP implementation
- Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Provide leadership, and guidance to the Front Office team, ensuring consistent quality services. Keep employees focused on driving guest satisfaction and enhancing desired financial results
- Review room inventory and suggest actions for room control
- Compile and prepare reports.
- Recruit, manage, train, and develop the Front Office team.
- Perform Front Desk duties when necessary
REQUIREMENT
- Graduate with a Bachelor's Degree in Hospitality studies or Business Administration.
- Preferred at least 3 years of experience in the same roles within the hotel industry
- Good analytical thinking and problem-solving abilities.
- Strong negotiation, communication, and conflict-resolution skills.
- Experiences in conducting internal department training, coaching, and counseling
- Proficiency in basic HR Management Systems, and Microsoft Office, internal ordering systems.
- Familiar with hospitality POS systems; preferred IDB
- Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)
WE OFFER
- Competitive salary range
- 5 days work
- Staff discounts on room stay and food & beverages
- Free laundry service
- 18 days of paid annual leave for starting
**Job Type**: Permanent
**Benefits**:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development
Schedule:
- Day shift
Application Question(s):
- What is your expected salary?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Front Office: 7 years (preferred)
- Front Office Manager: 3 years (preferred)
**Language**:
- Mandarin (preferred)
-
Front Office Manager
5 months ago
Petaling Jaya, Malaysia PLAY MANAGEMENT SDN BHD Full time**Responsibilities** - Train, supervise and support office staff, including virtual front office, customer service, reservation and sales agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Manage sales target - Manage customer satisfaction - Keep updated...
-
Assistant Front Office Manager
5 months ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 23120807 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
-
Assistant Front Office Manager
5 months ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 23199409 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Front Office Supervisor
5 months ago
Petaling Jaya, Malaysia Avante Hotel Full timeTo lead and supervise the day-to-day operation of the Front Office department. - To ensure the Front Office team provides prompt, friendly and efficient service. - To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. - To support and to provide manning coverage to any Front Office section when...
-
Assistant Manager
5 months ago
Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full timeUnder the direction of Front Office Manager, acts as a liaison between guest and Management. - To provide day-to-day supervision, direction and leadership to all Front Office personnel. - Represent Senior Management and in their absence is entirely responsible for the continuous running of the hotel. - Act as an Ambassador for the hotel and deal constantly...
-
Front Office Assistant
5 months ago
Petaling Jaya, Malaysia EMCO Executives Sdn Bhd Full timeBasic Salary: RM2,000 - RM3,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. -...
-
Front Office Assistant
5 months ago
Petaling Jaya, Malaysia EMCO Executives Sdn Bhd Full timeBasic Salary: RM2,000 Location: Kampung Tunku, Petaling Jaya Company's Industry: Engineering Company Working Hour: 9:00am - 6:00pm Monday - Friday (lunch 1 hour) Saturdays 9am - 1 pm (1st and 3rd Saturdays off) **Front Office Assistant Responsibilities**: - Reporting to management and performing administrative duties. - Answering telephone calls, as...
-
Front Desk Ambassador/ Office Administrator
5 months ago
Petaling Jaya, Malaysia Inmagine Full timeSeeking a skilled maestro of first impressions and office operations! As our Front Desk Ambassador Extraordinaire, you'll be the conductor of hospitality and efficiency, ensuring every visitor feels welcome and every task flows smoothly. Join us in orchestrating excellence at the forefront of our organization. **The Job**: - **Front Desk Management**:...
-
Office Manager
5 months ago
Petaling Jaya, Malaysia JSK Architects Full time**Requirements** - Minimum Diploma/Bachelor graduate in related field. - Good command of English and Mandarin. - Knowledge in accounting an added advantage. **Responsibilities** - Prepares documents, correspondences, minutes of meetings. - Manages front-desk activities, including receiving guests, answering and redirecting phone calls. - Handles monthly...
-
Business Office Supervisor
6 months ago
Petaling Jaya, Malaysia Assunta Hospital Full timeParticipate in hospital QA activities. Maintaining appropriate records system. - Provide professionalism, quality customer service at all times while ensuring all registration and/or admission procedures of the patients to hospital are accurately keyed into Origin system and ensuring PDPA is applied at all times. - Ensure registration and/or admission staffs...
-
Front-end Developer
5 months ago
Petaling Jaya, Malaysia ISJ Technology Sdn Bhd Full time**Why Join Us?** - 13th month salary and performance bonus - Medical, Dental and Optical benefits - Free-flow snacks and drinks in office pantry - Smart casual working attire - Full Attendance Allowance - Free Parking - Young, vibrant and open work culture **Working Location: -** **Job Overview: -** **Job Responsibilities: -** - Implement and maintain...
-
Front End Developer
6 months ago
Petaling Jaya, Malaysia ISJ Technology Sdn Bhd Full time**Why Join Us?** - 13th month salary - Medical, Dental and Optical benefits - Free-flow snacks and drinks in office pantry - Smart casual working attire - Full Attendance Allowance - Free Parking - Young, vibrant and open work culture **Working Location: -** **Job Overview: -** **Job Responsibilities: -** - Implement and maintain responsive web interfaces...
-
Front Office Assistant
5 months ago
Subang Jaya, Malaysia Summit Hotels Management Sdn Bhd Full timeHe/she is responsible for the overall Front Office operations: i) Switchboard ii) Reservations iii) Cashiering iv) Registration (check-in / check-out) v) Night Audit To establish a dynamic and successful group of hotels and hospitality related businesses with a team of dedicated and knowledgeable people who strike constantly to devise the best approaches,...
-
Front Desk
6 months ago
Petaling Jaya, Malaysia Genesis Life Care Centre Full timeJob Description: - Greeting and welcome guests and patients in a polite and friendly manner - Responsible for the cleanliness, smooth and efficient operation of the front office counter - Provide accurate information to guests and patients - Answer question and address complaints - Perform other duties as assigned from time to time Job Requirements: -...
-
Front Desk Team Leader
5 months ago
Petaling Jaya, Malaysia Hilton Full timeFront Desk Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Front Office Assistant
5 months ago
Petaling Jaya, Malaysia Hilton Full timeFront Office Assistant With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Ppo Front-office Business Operational Insights
5 months ago
Petaling Jaya, Malaysia Expedia Group Full time**PPO Front-Office Business Operational Insights Analyst** The Business Operational Insights Analyst role for the Partner Payments Operation Front-Office team is a highly meaningful role in supporting the business objectives of PPO globally. You will be responsible for developing, analyzing, and drawing insights from the core operational and performance...
-
Front Desk Officer
5 months ago
Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time**DUTIES & RESPONSIBILITIES**: 1. **Front Desk** A. Provide efficient trafficking - Ability to handle incoming visitor and phone traffic effectively. B. To provide quality customer service - Greet all customers with a friendly smile, be pleasant, friendly, offer assistance and be helpful in a positive manner. C. To create strong customer relationships &...
-
Front Desk Team Leader
5 months ago
Petaling Jaya, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Mobile Front Officer
6 months ago
Petaling Jaya, Malaysia GFG HOME REALTY SDN BHD Full time**Job description** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms,...