Front Office Manager

4 days ago


Petaling Jaya, Malaysia Hotel Armada (PJ) Sdn.Bhd Full time

KEY TASK
- Responsible for managing and leading all areas of the Front Office Reception, Concierge, and Operator
- Oversees room reservations, room systems, Communication Center, Gymnasium, door lockset & safe box system and Safety & Security matters
- Revenue and occupancy strategy thinking
- Set, maintain, and improve departmental objectives, work schedules, budgets, hotel policies and procedure
- Monitor and supervise department compliance with SOP implementation
- Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Provide leadership, and guidance to the Front Office team, ensuring consistent quality services. Keep employees focused on driving guest satisfaction and enhancing desired financial results
- Review room inventory and suggest actions for room control
- Compile and prepare reports.
- Recruit, manage, train, and develop the Front Office team.
- Perform Front Desk duties when necessary

REQUIREMENT
- Graduate with a Bachelor's Degree in Hospitality studies or Business Administration.
- Preferred at least 3 years of experience in the same roles within the hotel industry
- Good analytical thinking and problem-solving abilities.
- Strong negotiation, communication, and conflict-resolution skills.
- Experiences in conducting internal department training, coaching, and counseling
- Proficiency in basic HR Management Systems, and Microsoft Office, internal ordering systems.
- Familiar with hospitality POS systems; preferred IDB
- Fluent in English and Bahasa, speaking and writing (Mandarin speaking is a plus point)

WE OFFER
- Competitive salary range
- 5 days work
- Staff discounts on room stay and food & beverages
- Free laundry service
- 18 days of paid annual leave for starting

**Job Type**: Permanent

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Day shift

Application Question(s):

- What is your expected salary?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front Office: 7 years (preferred)
- Front Office Manager: 3 years (preferred)

**Language**:

- Mandarin (preferred)


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