Customer Service Executive
2 days ago
**Responsible**:
- Responsible for coordinating all international shipments and to coordinate with respective departments on cost and client quotation checks.
- Responsible to make outbound cold call to new database or sales lead on regular pre-defined call cycle to promote and secure new business
- Maintain relationships with carriers and customers.
- Solve customer and carrier problems and help resolve issues.
- To achieve monthly number of calls and sales target set by management.
- Provide shipment quotes for customers and set up shipments as required by customers.
**Requirement**:
- At least 2-3 years’ experience as a customer service/ tele-sales /telemarketing/sales support job specialized in Logistics/Supply Chain or equivalent.
- Proficiency in written and spoken English, and Bahasa Melayu
- Priorities will be given to mandarin speaker as to need align with International Clients.
- Required skills: Computer literate, good communication, interpersonal & analytical skills.
- Positive attitude, Detail-oriented, organized, and able to prioritize tasks.
- Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
- Proficiency in Microsoft Office.
- Excellent multitasking skills within their work space.
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM4,000.00 per month
**Benefits**:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- Notice Period
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 3 years (preferred)
- Logistics: 3 years (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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