Seller Management Livechat

5 months ago

Kuala Lumpur, Malaysia Asia Recruit Recruitment Agency Sdn Bhd Full time

**Company Overview**:
Our client is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors. It also serves consumers and sellers across countries in East Asia and Latin America who wish to purchase and sell their goods online.

**Responsibilities**:

- Engage with priority sellers via chat to provide prompt and accurate responses to inquiries, concerns, and requests.
- **Resolve sellers issues efficiently and effectively, striving for first-contact resolution whenever possible.**:

- Assist sellers with product information, order status, account inquiries, and other related queries.
- **Demonstrate empathy and professionalism in all seller interactions, ensuring a positive and personalized experience.**:

- Collaborate with other team members and departments to escalate and resolve complex seller issues.
- **Maintain thorough and accurate records of seller interactions and transactions in the company's database.**:

- Stay up-to-date on product knowledge, company policies, and industry trends to better assist our sellers.
- **Meet or exceed established performance metrics, including customer satisfaction scores, response time, and resolution rate.**

**Requirements**:

- Strong written communication skills
- A customer-centric mindset and a genuine desire to help others
- Ability to quickly and effectively resolve seller issues
- Empathy and Patience
- Ability to Multitask
- Attention to Detail
- Ability to adapt to changing situations

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: RM2,700.00 - RM3,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- customer service livechat: 1 year (preferred)

**Language**:

- English (preferred)

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