Hq Data Chatbot

5 months ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Understand Shopee’s chatbot functionalities in detail: Take ownership on seller Chatbot, develop SOP and solution to improve self service and quality for Shopee Sellers
- Actively benchmark competitors and other regions and propose new available technology /models for better user experience and/or efficiency.
- Develop and manage end to end models and tools, liaise with different functions, identify top contact drivers and mitigate contacts to Live agent by utilizing available Chatbot tools.
- Propose modifications for improving the chatbot’s capabilities.
- Serve as a communication bridge between regional and local to address upcoming modifications and new features of Shopee’s chatbot.
- Data analysis: Understand the data provided by regional team and have a critical mindset to propose changes based on unmet KPIs. Able to work independently with data and based your steps on data analysis
- Correctly dimension required testing in user acceptance for all upcoming product features to carry out the required tasks to ensure a seamless deployment of these.
- Ensure a high level of communication with our BPOs to constantly collect their perceptions as to how to improve our chatbot and other systems.
- Understand critical issues through accurate and focalized data analysis of our ongoing projects.
- Work with regional/ drive regional project for seller chatbot

**Requirements**:

- Bachelor’s Degree
- At least 2 years experience in product testing, product management, data analysis, UAT or comparable experience in other data-driven environments.
- Previous experience in E-commerce environments.
- Intermediate - Advanced excel / Spreadsheets / GTools (preferred)
- English - Advanced
- Strong communication and analytical skills.
- Very structured and organized way of thinking.
- Demonstrated ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment.


  • Hq Data Chatbot, Cs

    5 months ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • Kuala Lumpur, Malaysia Uni Recruit (Singapore) Pte Ltd Full time

    Responsibilities: 1. Analyse current chat automation systems and identify areas for improvement. 2. Design and implement a structured customer service journey, ensuring a seamless experience for all users. 3. Develop a comprehensive questions and answers database to enhance chatbot responsiveness. 4. Utilize machine learning and data analytics to optimize...

  • Chatbot Specialist

    6 months ago


    Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Validate tagged responses to data science model and ensure tagging accuracy - Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing. - Perform ad-hoc analyses based on improvement projects developed by wider Chatbot team and/or other key stakeholders, based on...

  • Data Labelling Agent

    7 months ago


    Kuala Lumpur, Malaysia Shopee Full time

    Department Operations- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Business Support Lead

    6 months ago


    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Data Scientist Lead

    6 months ago


    Kuala Lumpur, Malaysia Zurich Insurance Full time

    **Job Overview** **Responsibilities for Data Scientist** - Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. - Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies. - Assess...

  • Data Entry

    6 months ago


    Kuala Lumpur, Malaysia Pembinaan Bintang Baru Sdn Bhd Full time

    DATA ENTRY PURCHASING **Responsibilities**: - Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners. - Type in data provided directly from Project Site. - Verify data by comparing it to source documents. - Update existing data. - Retrieve data from the database or electronic files as...


  • Kuala Lumpur, Malaysia RWS Full time

    **Data Collector for AI Models**: Location: Work from home (Remote, Worldwide) - **Work Location**: remote, work from home - ** Work Schedule**:part time, flexible schedule - ** Compensation**:competitive rate - **Experience**: no prior experience required - **Language Requirements**: fluent in Colloquial/Standard Malay and English - ** Start...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia ZF ASIA PACIFIC PTE LTD Full time

    We are looking for Data Analysis Executive to be based in Puchong, Malaysia office. **Your tasks**: - Parts technical parameters identification and interpretation synergies with a global framework. - Vehicle Make, Model, Generation and type differentiation for parts analysis. - Maintain database on vehicle and parts information in line with HQ and linkage...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia ZF ASIA PACIFIC PTE LTD Full time

    We are looking for Data Analysis Executive to be based in Puchong, Malaysia office. **Your tasks**: - Parts technical parameters identification and interpretation synergies with a global framework. - Vehicle Make, Model, Generation and type differentiation for parts analysis. - Maintain database on vehicle and parts information in line with HQ and linkage...


  • Kuala Lumpur, Malaysia OSK Holdings Berhad Full time

    Responsible for data management, analytical and HR systems support to all HR & BU administrative staff (HQ & branches/properties) **Your responsibilities will be to**: - Ensures the timely implementation of database changes to ensure accurate payrolls. - Maintains impeccable records of change request approvals. - Ensures the highest level of accuracy for...

  • Creative Lead Apac

    6 months ago


    Kuala Lumpur, Malaysia Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...


  • Kuala Lumpur, Malaysia Planet Telecoms Managed Services Sdn Bhd Full time

    Responsibilities: A. Data Analysis, Reporting and Forecasting - Collect, clean, and analyse data from multiple sources to identify trends, patterns, and insights of company’s portfolio and performance statistics. - Assist to develop and maintain data models, reports, and metrics. - Perform data validation and quality assurance to ensure accuracy,...


  • Kuala Lumpur, Malaysia OSK Holdings Berhad Full time

    Responsible for data management, analytical and HR systems support to all HR & BU administrative staff (HQ & branches/properties) **Your responsibilities will be to**: - Ensures the timely implementation of database changes to ensure accurate payrolls. - Maintains impeccable records of change request approvals. - Ensures the highest level of accuracy for...


  • Kuala Lumpur, Malaysia BioQuest Advisory Sdn. Bhd. Full time

    This internship offers hands-on experience working on data science projects for our clients. As an intern, you'll gain valuable skills in understanding client business needs, data preparation, data analysis, and using machine learning models to derive insights. You'll work closely with our clients under the guidance of experienced professionals. Our Data...


  • Kuala Lumpur, Malaysia FDT Data Processing Sdn Bhd Full time

    Responsibilities: - Deliver and manage a sales and business development strategy that aligns with the company's direction for growth, revenue, and profit. - Lead the pipeline of opportunities, prioritize according to growth value, and deliver timely reporting on sales funnel and progress towards goals to the leadership team, broader team, and other senior...

  • Contact Center

    2 months ago


    Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    **Job Summary**: You will be responsible for working with Artificial Intelligence (AI) systems. As a trainer, your role is to ensure the AI can effectively think, interact, and provide meaningful support to customers when they refer to the contact center. This position requires skills in data science, computer systems, and data annotation. Experience as an...

  • Data Analyst

    5 months ago


    Kuala Lumpur, Malaysia Valiram Full time

    **About Valiram** **Valiram Brands**: - Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown). - Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc). - Accessories (Swarovski, Mont Blanc) Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste,...

  • Junior Account Manager

    6 months ago


    Kuala Lumpur, Malaysia GrowthDesk Full time

    GrowthDesk is a B2B nterprise Solution to enable brands gl ally to Capture, Own their Customer Data to Drive Growth. Through our SKALE flagship solution, we enable FMCG brands and Malls globally to own their customer data by activating shopper marketing campaigns through a suite of ready-to-use solutions such as Chatbot Automation, Gamification, Digital...

  • Account Manager

    5 months ago


    Kuala Lumpur, Malaysia GrowthDesk Full time

    GrowthDesk is a B2B Enterprise Solution to enable brands globally to Capture, Own their Customer Data to Drive Growth. Through our SKALE flagship solution, we enable FMCG brands and Malls globally to own their customer data by activating shopper marketing campaigns through a suite of ready-to-use solutions such as Chatbot Automation, Gamification, Digital...