Developer (Chatbot and Customer Experience)

Validate tagged responses to data science model and ensure tagging accuracy - Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing. - Perform ad-hoc analyses based on improvement projects developed by wider Chatbot team and/or other key stakeholders, based on...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Scope of Work: - As a Chatbot Business Analyst, you will support the Product Owner with assessment of business needs and assist Delivery Lead in the design and development of bot experiences. - This role is responsible for support and monitor the development, implementation and maintenance for Chatbot. - Monitor the quality and performance for the...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

WE’RE HIRING FOR MNC! Job Details: Position : Data Administration Analyst - AI Chatbot Company Industry : Oil & Gas Working Hours : 24/7 shift rotation Working Location : Menara Tan&Tan, Jln Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur. Working Duration: 12 months contract with PERSOLKELLY Remuneration : Basic RM4,000 - RM6,000 (based on experience &...

Department Operations- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Job Highlights - South East Asia’s Leading Payment Company - Medical, Dental and Optical Benefits - Hybrid Work Environment **Job Description**: **Get to know the role and day-to-day activities**: - Responsible for the technical design and implementation of new products and enhancement of existing solutions. - Perform full life-cycle development within...

**Your Roles include**: - Attending to incoming calls promptly, courteously in a competent and professional manner. - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...

Job Description About TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. **REQUIREMENTS**: - Collaborating with product owners, designers and other developers on the integration of elements. - Recommending and implementing improvements to processes and...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Responsibilities**: - Outbound voice contact to resolve more complex or emotive customer queries - Use of product, process and procedure knowledge to address customer needs. In some cases, adherence to outbound contact scripts and guidelines will be required - Provide high quality service to achieve maximum customer satisfaction by identifying additional...

The Customer Experience Agent is responsible for providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. **Key Responsibilities**: - Listen attentively to questions and concerns and...

**Duties and responsibilities**: As a Customer Experience Executive, you will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living tenants, managing their concerns, and enhancing their overall satisfaction. This role...

We are actively **seeking skilled and passionate Customer Experience Executive **to enhance our footprint in Malaysia. If you're dedicated to making a positive impact on individuals' experience through providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with...

Company Description Our aim is to provide an interactive live-streaming platform for trainers to upskill learners with the skills of the future through micro-credentials and certifications. We are committed to providing accessible education to all regardless of age and experience. We are looking for a high energy and dynamic individual to lead the Customer...

**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...

**The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities** Tracking Customer Experiences -...

**The Role**: As the Customer Experience Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient ommunication and filtering. Your work will...

**Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the...

**Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...