(Mandarin) Customer Support
19 hours ago
**JINGDONG HOLDINGS MALAYSIA SDN BHD**
**Kuala Lumpur**
**Position: (Mandarin) Customer Support**
**Salary range: RM3,000 - RM5,000 Basic Salary & Allowance + Overtime**
**Working Day & Hour**
**Monday to Friday, 9am - 6pm (OT if requires)**
- Shipping and distribution business operations (daily docking/exception handling)
- Professionally Interact with customers via voice (end-to-end handling of calls & messages through WhatsApp & Wechat), escalated complaints or requests to provide information and assistance
- Work closely with warehousing team, delivery & operation team to ensure daily tasks are complete, supervise customer tracking report,s and settle adhoc matters
- to assist the Sales manager with shipping and distribution business operations (daily docking/exception handling)
- Revenue & cost withholding and settlement, hit KPI pay of rate
**Job Requirements**:
- Working experiences in the Logistics Indusrty are an advantage.
- Good communication and organization skills, Mandarin & English speaking
- Good at computer skills (MS Word, Excel, PowerPoint)
- Must be able to work independently
- This is a full-time contract position and yearly renewable
For those interested, kindly attach your resume & passport size photo.
PM directly if you are interested WEE 012-658 7793 for fast response.
**Salary**: RM3,000.00 - RM5,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Language**:
- Mandarin (required)
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