Mandarin Speaking Customer Support
2 days ago
**Position: Mandarin Speaking Customer Support (International ICT Project)**
**Company Background: International ICT Project**
**Location: Kuala Lumpur, Malaysia**
**Tenure: Permanent**
**Remuneration**:
- Basic Salary: RM4,000
**Responsibilities**:
As a Mandarin-Speaking Customer Support representative, you will be an essential part of our customer service team, responsible for providing exceptional support to our Mandarin-speaking clients across the world. Your main responsibilities will include:
- Product Knowledge: Acquiring in-depth knowledge of our ICT project's products and services to effectively address customer inquiries and troubleshoot technical issues.
- Problem Resolution: Identifying and resolving customer problems efficiently, escalating complex issues to the relevant departments when necessary, and following up to ensure satisfactory resolution.
- Communication: Facilitating clear and effective communication between our Mandarin-speaking clients and internal teams to ensure smooth project execution and customer satisfaction. Feedback and Improvement: Gathering customer feedback and insights to provide suggestions for improving our products and services.
**【The Process of Job Hunting】**
1. Registration and Application
2. Online Interview with a Japanese Recruiter
3. Job Introduction
4. Application, Selection, and Interview with Companies
5. Job Offer and Commencement of Employment
If you are interested in job placement or career transition in Malaysia, please feel free to contact us for an initial consultation.
**Contact details**:
**Shunta Takai / EPS Consultants Malaysia**
**Salary**: RM4,000.00 - RM4,300.00 per month
**Benefits**:
- Dental insurance
- Health insurance
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- Chinese (required)
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