Customer Service Executive

**Location**: Sepang **Working hours**: 12 Hours shift work (8pm - 8am) Shift pattern 2 on 2 off - Help program to recover any AOG requirement. - Handle customer's demand for aircraft spares part and enquiries. - Follow up/Execute on delivery schedule on the exchange or purchase of components. - Prepare packing list for delivering of units to customer. -...

Manages one or several of the following activities: **Manage the transport activities**: - Ensure transport management performance, & improvement control. - Implement and control KPIs (performance, cost, quality, environment). - Drive issue solving with a quick & simple alert/escalation process. - Propose and drive local, not disruptive and short term...

Scope of Position The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia -Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region This position...

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

Scope of Position The TSM is accountable for the anticipation, management and delivery of global coherence of the technical solution, in accordance with Airbus and Regulatory procedures, project cost, quality and lead-time requirements. Key Responsibilities -On-site survey/assessment management and repair anticipation. -Survey, Assessment, Repair and...

1. Obtain and provide up-to-date shipment statuses for in-transit shipments for all legs to all stakeholders, ensuring high levels of reactivity and accuracy. 2. Detect and resolve transport discrepancies in a timely manner, including decision making based on urgencies and cost impact, and escalation when necessary. 3. Challenge the transport service...

Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling...

**Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...

**Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...

Job description - Learn and execute of day-to day Freight Operation and Customer Services activities i.e. freight (Air / Sea / Trucking) booking and Shipments / Cargoes pick up and delivery. arrangement, follow up and monitoring, billing etc. - Learn and produce daily, weekly and monthly reports and statistics on the Shipments as per required by the...

**Requirements**: 1. Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management. 2. At least 2-3 years of working experience in airfreight forwarding customer service. 3. Familiar with the freight forwarding international commercial terms. 4. Working knowledge of Airline Tariffs - IATA, market rate, ULDs, regulations & procedures,...

**RESPONSIBILITIES** To support Superior and to ensure compliance to departmental KPI to achieve company’s key business objectives. Responsible to monitor and manage daily air shipments by adhering to company's rules and regulations. **DUTIES** 1. To carry out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies. 2. Effective handling...

**RESPONSIBILITIES** To support Superior and to ensure compliance to departmental KPI to achieve company’s key business objectives. Responsible to monitor and manage daily air shipments by adhering to company's rules and regulations. **DUTIES** 1. To carry out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies. 2. Effective handling...

**Requirements**: 1. Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management. 2. At least 2-3 years of working experience in airfreight forwarding customer service. 3. Familiar with the freight forwarding international commercial terms. 4. Working knowledge of Airline Tariffs - IATA, market rate, ULDs, regulations & procedures,...

**About CAE** At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and...

**About this role** Ensure customer requirements are met timely and complaints resolved amicably. **What you will be doing** **Customer Service** - Serve as liaison between the customer and various departments - Allocate and process orders and provide delivery information - Resolve customer requests, questions and complaints timely - Input relevant data...

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

**RESPONSIBILITIES**: - Provides excellent service and continually strives to exceed expectations - Provide guests with verbal or written information about the facilities, services, rates, and area attractions. - Greet guests, provide them with necessities, and escort them to their treatment rooms or relaxation areas. - Actively promote spa packages and...

As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service...

As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service...