Customer Service Specialist

4 months ago


Kuala Lumpur, Malaysia ASIA RECRUIT MANAGEMENT SDN BHD Full time

Company Overview: We are representing one of the leading online shopping platform in Southeast Asia. Convenient and seamless shopping to users that are looking to shop anytime, and anywhere. With strong payment and logístical support. Responsibilities: - Optimize operation flows and build SOP for product operations. - Improve user experience and product efficiency for greater customer satisfaction. - Implement market research to understand market trends. - Contribute to user experience improvement projects and review customer management processes. Requirements: - Bachelor's degree and above in Computer Science/Engineering, Business Analytics, Information Technology, Economics, Statistics, and other related fields. - Builder mindset, solid customer management experiences with reputable consulting firms, internet, fintech, banking or financial institutions preferred. - Excellent communication skills, able to communicate clearly and concisely. - Ability to demonstrate a high level of verbal and written English.
ASIA RECRUIT MANAGEMENT offers support services to various clienteles ranging from small to large multinational organisations representing various industries such as oil & gas, technology, banking & finance, healthcare, manufacturing, construction, logistics/transportation, call centre and many more with specialisation in the areas of Engineering, Information Technology (IT), Sales & Marketing, Customer Service, Finance & Accounting, HR & Administration, Top Management & Corporate Strategy.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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