Customer Service Officer
4 days ago
Responsible Provide mall information about products and services such as car park, retail location, shopping promotion.
- Attend to shoppers' queries, feedback and complaints
- To manage incoming calls to ensure customer's queries and referral of services are answered promtply and professionally
- Ensure all Lost & Found cases reported to you are properly handled, accurately documented, items secured and all procedures pertaining to lost and found are strictly to.
- Handle all young children who are apart from their parents / guardians with care and attention. Ensure the child is calmed and remain safe in your custody until claimed by the parents / guardians - to adhere to Lost Child SOP strictly
- Provide gift wrapping services, ensure all items are wrapped nicely and presentable
- Provide basic first aid during accident / incident in the mall
- Be mall ambassadors by providing exemplary customer services with compliments from shoppers
- To keep proper log of records for all incident and issues handled or faced throughout the day including all tenants' matters
**Requirements**:
- At least 2 Year(s) of working experience in the related field is required for this position.
- Excellent multitasking skills
- Responsible, Friendly and Social
Company overview
Incorporated in 2008, Hatten is a renowned property developer company based in Melaka with three core businesses comprising property development, strategic investment and asset management. Core businesses encompass retail, luxury residential, tourism and hospitality.
Helmed by industry veterans with over 40 years experience in the property sector, the Group successfully developed Dataran Pahlawan Melaka Megamall, the largest global destination mall in the region, Hatten Hotel and Hatten City, a multi award-winning 20-acre luxury waterfront development, currently under construction.
This internationally acclaimed corporation is now expanding its base to Iskandar Johor, Seremban and Pahang. The ultimate goal is to be among the Top 10 Premier Property Developers in Malaysia by year 2020.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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