Community Operations Executive
7 months ago
**Job Overview**:
Unik, our wellness e-commerce brand, is seeking a passionate and organized Community Operations Executive. In this role, you will be instrumental in fostering a positive and engaging community around our wellness products. Your responsibilities include overseeing community engagement, managing support functions, and implementing content moderation policies to ensure a safe and supportive online environment.
**Responsibilities**:
- Develop and implement community engagement strategies for the Unik brand.
- Manage a support team to ensure timely resolution of user inquiries and concerns.
- Implement content moderation policies to maintain a positive community atmosphere.
- Generate reports on community feedback, support ticket trends, and user satisfaction.
- Collaborate with the marketing team to organize brand-specific events and initiatives.
**Qualifications**:
- Bachelor's degree in Business, Communications, or a related field.
- Proven experience in community management or related roles.
- Strong communication and interpersonal skills.
- Familiarity with wellness and lifestyle products.
- Experience in content moderation and support management.
**Job Types**: Full-time, Permanent, Freelance, Fresh graduate
**Salary**: RM2,000.00 - RM5,000.00 per month
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