Sales Executive

4 months ago


Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

**Job Description**:

- To manage portfolio of accounts in the corporate segments to ensure all revenue goals are achieved or exceeded for the Hotel and AccorHotels.
- To maximize revenue by selling all facets of the Hotel to previous, current and potential clients.
- To develop and participate in sales and business strategies to drive business growth relevant to the business objectives of the Hotel.
- To identify major prospects and formulate action plan and sales strategy with the objective of servicing and converting potentials to business clients.
- To handle guest complaints as and when required and take necessary actions to rectify and carry out service recovery.
- To work closely and follow up with the relevant department on guest needs and ensure excellent service is provided to guest.
- To ensure that the set forth sales target is met.
- System proficiency - to have full knowledge of Opera and Delphi.
- Relationship with coworkers - to maintain harmonious relations with co-employees.
- Discreetness - to be able to keep confidential matters.
- Creativity - to find creative ways and means to improve present practices, procedures or methods.
- Administrative skills - to be able to maintain files properly.
- Sales calls - to accomplish minimum 6 sales calls daily.
- Weekly report - plan and submit report for incoming week latest by every Saturday.
- Business entertainment - able to identify potential accounts, have business entertainment and to be justified with productivity.
- Sales blitz - able to identify potential market / areas and conduct sales blitz.
- Selling skills - able to gather company profile, identify clients’ needs and wants and convert into buying accounts.
- Submission of reports - to submit specific reports on time.
- Communication skills - maintain good communication skills with internal and external customers.
- Business communications - to conform with standard business writing and professional verbal communications.
- Account management - to manage the account well. Have in-depth knowledge of the accounts and input all relevant information into Delphi.
- Area management - to have in-depth knowledge of the market trends and current events of the area of responsibility.
- Feedback - to seek the opinion of the clients and disseminate information to department concerned.
- Handling guest’s complaints - to be able to handle guest’s complaint properly.
- Site inspection - to be able to conduct a site inspection properly.

Work Experience
- Minimum 2 years of experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
- Good communication and customer contact skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
- Must be well-presented and professionally groomed at all times.

**Benefits**:

- Attractive remuneration package
- 5 Working Days
- Talent development opportunities
- Corporate social responsibility activities


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