Production Support Lead
5 days ago
We are hiring for
- _Production Support Lead_*
- Experience: 5+ years_
Locations**:Kuala Lumpur, Malaysia**
**Qualifications & Skills**:
Should have at least 5-8 years of experience in _leading support team _
Knowledge Change / Incident management process
Good knowledge on banking business Managing and motivating the team Stakeholders management
**Primary**:
J2EE & Hibernate
Linux Scripting/ SQL (DB2,Post gres, Oracle) IBM WebSphere / JBOSS configurations
HTML 5, CSS 3, React JS or Ember JS Bitbucket / SVN
**Secondary**:
Restful API & Kong Gateway
Maven / Jenkins / Sonarqube / Rundeck / Ansible
**Role Responsibilities**:
**Strategy**
- Work closely with business stake holders to ensure that customer complaints resolved which related to system gaps
- Support Disaster Recovery exercises (DR)
- Gather and process relevant information at point of production incident and perform quick assessment of the impact and recovery process
- Communicate on incidents and provide regular update to higher management, stakeholder and users until incident closure
- Preparing PIR Reports for project changes (Post Implementation Reports which are
successful and failures)
- Suggest improvements by providing technical specifications for system / process enhancement and implantation to production
- System health check monitoring and regular monitoring of transactions
**Processes**
- Handling daily BAU incidents and work with banking users for resolving customer complaints which related to system queries
- Work on rotational shifts. Batch support - Night shift 5 days in month (11 P.M - 8 A.M),
- Evening support 5 days in month (2 P.M - 11 P.M) and rest of the days in general shift 9 AM - 6 P.M and weekend support 2 days in month
- Handle weekly stake holders meeting for Incident trend analysis/ change reviews
- Prepare fixes if any System improvement gaps identified and end to end support till production implementation
- Batch pre activities and monitoring
- Preparing Automation tools/ configuration for monitoring
**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country/ business unit/ function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
**Job Types**: Full-time, Permanent
**Salary**: RM50,000.00 per year
Schedule:
- Rotational shift
**Experience**:
- leading support: 5 years (preferred)
- J2EE & Hibernate: 2 years (preferred)
- Linux Scripting/ SQL: 2 years (preferred)
**Speak with the employer**
+91
+91 7305403971
-
Production Support Lead
7 months ago
Kuala Lumpur, Malaysia FNZ Group Full timeProduction Support Lead Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes...
-
Production Support Lead
7 months ago
Kuala Lumpur, Malaysia FNZ Full timeRole Description - Production Support Lead Developers at FNZ own the pipeline of work required to resolve issues and complete build assigned to Production Support. They will liaise with internal and external stakeholders to ensure maintenance and continuous improvement of platforms is included as part of the release process. - Team Responsibilities - The...
-
Production Support Lead
7 months ago
Kuala Lumpur, Malaysia FNZ Full timeYour expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes....
-
IT Production Support Delivery Lead, Gips
24 hours ago
Kuala Lumpur, Malaysia United Chinese Bank Full time**Technology and Operations **function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing,...
-
IT Production Support Delivery Lead, Gips
2 days ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
IT Production Support Team Lead, Gips
2 days ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Application Support Lead
4 months ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Application Support Lead
4 months ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Product Support- Team Lead
6 months ago
Kuala Lumpur, Malaysia FCM Full time**Job no**: 520987 **Brand**: FCM **Work type**: Full time **Location**: Bangalore, India, Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel Job Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role...
-
Accountant Team Lead
7 months ago
Kuala Lumpur, Malaysia CCS Support Sdn. Bhd. Full timeLooking for Senior position in Accounting, must have 4-5 years experience Must have audit experience, administer multiple entities is preferred. **Responsibilities**: - Perform system monthly bank reconciliation - Multiple companies account management - Download and or data entry credit card transactions - Record payroll entries - Prepare adjusting...
-
IT Analyst
7 months ago
Kuala Lumpur, Malaysia SOFTENGER Full timeGreetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...
-
P2p Specialist
7 months ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
-
Customer Support Team Lead
3 days ago
Kuala Lumpur, Malaysia Wise(formerly Transferwise) Full time**Office**: Kuala Lumpur **Team**: Customer Support **Salary Range**: MYR 6,750 We’re looking for a **Customer Support Team Lead** to add some additional leadership power and experience to our Customer Support teams in our Kuala Lumpur office. This role is a unique opportunity to build a strong team, develop processes that put our customers first, and...
-
Production Support Analyst
7 months ago
Kuala Lumpur, Malaysia Encora Full timeProduction Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...
-
Production Support Manager
7 months ago
Kuala Lumpur, Malaysia FNZ Full timeRole Description Acting as the guardian of Production, the Production Support Manager works with internal stakeholders to champion quality change and takes ownership of outcomes to improve team effectiveness, operational efficiency, and an excellent client experience. Team Responsibilities The team are responsible for: - Incident & Problem Management -...
-
Production Support Analyst
7 months ago
Kuala Lumpur, Malaysia FNZ Group Full timeProduction Support Analyst You will be a member of a critical team who - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the...
-
Lead, Product Manager
7 months ago
Kuala Lumpur, Malaysia Comfort Works Full time**The Company** Comfort Works is a globally recognized E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more. After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating. **The Role** As a...
-
Production Support Analyst
7 months ago
Kuala Lumpur, Malaysia FNZ Full timeThe role - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the transition between project support and production support for all...
-
Production Support
7 months ago
Kuala Lumpur, Malaysia Erudite Innovation Sdn Bhd Full time**Role and responsibilities** - Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables. - Support diverse jurisdictions comprising of SG, MY, CN, International - Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards. - Respond on time...
-
Lead Product Manager
7 months ago
Kuala Lumpur, Malaysia Comfort Works Full time**The Role** As a Lead Product Manager at Comfort Works, you will be responsible for overseeing multiple product teams and product lines within the Product Department. Your primary focus will be setting the strategic direction for your designated product area or division, collaborating with senior leadership on company-wide strategy, and driving overall...