Executive, Customer Engagement Centres Specialist

6 months ago


Sarawak, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary
- The staff is responsible for proactively engage and build relationship with all walk-ins customers and agency force on enquiry and collection for PAMB, PruBSN, Partnership Distribution & Eastspring.
- The staff has to work closely and support Branch Head/PIC in ensuring effective branch operation and meeting the Branch Transformation
- The staff being the front liner in the organization is expected to drive the relationship service model. Staff must obtained good knowledge about PAMB/PruBSN/ Partnership Distribution, products, system and processes in order to handle customers’ enquiries and provide solutions/alternatives effectively and professionally.
- The staff should have the ability to build relationship with people from all level through effective communication skills.

Principal Duties & Responsibilities:

- Proactively in building relationship and engaging with all walk-ins customers and agencies force.
- Promptly attend enquiries from walk in customer and agency force. Taking ownership of all escalated enquiries by follow up and follow through till resolved.
- Responsible for premium collection for PAMB, PruBSN, & Eastspring in accordance to Collection Guidelines
- Handling of branch administration task, incoming calls & incoming mails are distributed to all agency force on timely manner. Outgoing mails are stamped before send via courier within the same day
- Carry out tasks assigned from project and initiative identified from Branch Transformation Strategy
- Perform relief work at other branches as and when required

Job Specification:

- Degree in any discipline
- Minimum 1 years’ working experience, preferably in the insurance or financial services industry. Highly responsible with good attitude and enjoys working with people



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