Retail Operations
1 week ago
### Retail Operation Job Scope
### 1. *Store Management*
- Ensure smooth daily operations of the store
- Oversee inventory management, including restocking and inventory checks
- Maintain store cleanliness and display standards
### 2. *Staff Management*
- Recruit, train, and manage store staff
- Create and manage employee schedules
- Monitor staff performance and provide feedback
### 3. *Customer Service*
- Ensure the store provides excellent customer service
- Handle customer complaints and inquiries
- Drive sales performance to meet targets
### 4. *Financial Management*
- Manage daily financial transactions, including cash flow and POS systems
- Prepare sales reports and analyze sales data
- Control operating costs to maximize profitability
### 5. *Marketing and Promotion*
- Plan and execute store promotional activities
- Maintain the store's social media presence and online image
- Analyze market trends and adjust marketing strategies accordingly
### 6. *Safety and Compliance*
- Ensure the store complies with all relevant laws, regulations, and company policies
- Oversee safety measures to protect employees and customers
### 7. *Customer Relations*
- Build and maintain customer relationships to increase loyalty
- Address customer feedback to improve service quality
### 8. *Reporting and Communication*
- Report operational status to regional managers or headquarters
- Participate in regular operational meetings to share experiences and issues
These responsibilities and tasks are designed to ensure efficient store operations, enhance sales performance, and provide excellent customer service.
Pay: RM3,600.00 - RM4,500.00 per month
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Retail: 1 year (preferred)
**Language**:
- Mandarin (required)
- Bahasa (preferred)
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