Tele-sales Manager
5 months ago
**JOB SUMMARY**
As the **Tele-sales Manager**, your primary role is to lead and oversee the tele-sales operations. You will be responsible for guiding the sales team, ensuring the achievement of targets, and providing strategic support to meet company objectives. Additionally, you will play a pivotal role in coaching and mentoring team members to foster their growth, learning, and career development.
Reporting directly to the Chief Executive Officer, you will collaborate cross-functionally with internal teams and external stakeholders, including coordinating with external partners such as sales consultants, vendors, and regulatory bodies to optimize tele-sales processes and drive overall sales success.
**YOUR KEY RESPONSIBILITIES**:
- Leading a team of tele-sales executives, you are accountable for overseeing their key deliverables, including the analysis of sales performance, evaluation of call statistics, and consolidation of tele-sales reports to ensure accuracy, completeness, and adherence to internal standards.
- Meeting with team leaders and managers to discuss tele-sales strategies.
- Training junior tele-sales staff.
- Training tele-sales to practice sales scripts and communications.
- Managing the tele-sales team and assisting junior staff.
- Monitoring the performance of the sales team.
- Setting weekly and monthly KPIs.
- Compiling and presenting sales reports.
**JOB SPECIFICATION**:
**You are/have**:
- Capable of leading and motivating a tele-sales team, establishing clear objectives and priorities, and efficiently managing resources to drive sales success.
- Possess a comprehensive understanding of tele-sales analysis, sales planning, and sales principles.
- Adept at identifying and resolving challenges, taking a proactive approach to address issues and optimize sales strategies.
- Adaptable and able to thrive in a dynamic tele-sales environment that is constantly evolving.
- Present yourself in a neat, pleasant, and articulate manner, maintaining good health and energy levels.
- Demonstrate meticulous attention to detail and diligence in managing tele-sales operations.
- A quick learner with a proactive and initiative-taking approach to achieving sales targets.
**Languages**:Fluent in English and Bahasa Malaysia (written and verbal). Fluent in Mandarin is a plus.
**Work Experience**: A minimum of 5 years of proven work experience, preferably in tele-sales or any related field. A minimum of one year in a managerial or leadership role within a tele-sales environment.
**Technical skills**:
- Excellent knowledge of tele-sales systems and customer relationship management (CRM) software.
- Good knowledge of tele-sales platforms and tools, including but not limited to predictive dialers and call monitoring systems.
- Proficient in Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, etc., is a MUST.
**Job Types**: Full-time, Permanent
**Salary**: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- How long is your notice period?
- How much is your expected salary?
**Education**:
- Bachelor's (preferred)
**Experience**:
- TeleMarketing: 5 years (required)
**Language**:
- Mandarin (preferred)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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