Operations/administrative Assistant

7 months ago


Cheras, Malaysia EMARS SHOPS SDN BHD Full time

**About the Team**:
The Operation teams covers the operational end-to-end process, from when the buyer searches for a product listed on the platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Guide Sellers through a carefully designed on boarding program focused on proven strategies to succeed on the platform
- Support and educate Sellers on best operational and marketing practices
- Monitor the health of the platform's production systems, including user issues and backend portals. Respond to and resolve incidents related to production systems, including user-reported issues, system alerts, and operational problems.
- Document all incidents and their resolutions, including the steps taken to resolve the issue, any workarounds used, and any follow-up actions required.
- Continuously review and improve production support processes, procedures, and tools to increase efficiency and reduce the risk of incidents.
- Submit feature improvement request to stop recurring issues/problems from happening. Conduct product testing on UAT environment as part of live deployment process for issue troubleshoot, system improvement or new release.
- Report to management on issue tracking and app performance monitoring by analysing the trend
- Support the team by executing all administrative duties and operational duties
- Other ad hoc tasks as needed

**Requirements**:

- Good communication skills and attention to detail
- Proficiency in Microsoft Excel is an advantage
- Independent and flexible to take on new tasks
- Good team player, positive attitude, and eagerness to learn
- Ability to communicate clearly and effectively in English/Chinese (verbal and written communication skills)
- Able to prioritise tasks and cope with tight deadlines

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Administration: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Ability to Commute:

- Cheras Selangor (required)



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