Inside Sales Processing

2 weeks ago


Shah Alam, Malaysia TIME dotCom Berhad Full time

The Work Life:
**SO Consultation**:

- To provide guidance to CMs in-case they require on funnel assistance or brief the CMs on the documents needed to proceed with submission.
**SO Processing**:

- To assist account manager in processing Service Orders for Enterprise and Public sector.
- To assist account manager in processing Services Orders under TT dotCom Berhad & AIMS.
- In charge of validating CRM details such as funnels, service IDs and etc.
- Communicates with other crucial department which relates to information compiling such as business fulfillment, pricing and SD team.
- Responsible to track and record all SO submitted via COFR via SO Tracking
- To follow up with inter divisions to ensure completion of task submitted in case of urgent requests.
- To ensure approvals are obtained from Head of Sales based on DAL (Discretionary Limit).
**Modifications & Cancellations**:

- In charge of all modification submissions via COFR portal.
- In charge of all cancellation submissions via COFR portal.
- To assist in submitting eMP supported modifications or any other revenue impacted.
- To do all types of cancellations such as back-date waiver with supporting calculations from billing team.All You Need:

- 1-3 years of experience as Sales Support or similar role w
- In-depth understanding of sales principles and customer service practices
- Analytical and multi-tasking
- Proficiency in Microsoft Office
- Team player
- Good time-management skill


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