Telesales (Process Analytics)

3 weeks ago

Shah Alam, Malaysia ManpowerGroup Full time

**Job Scope**
- Increase qualified customer database for targeted segments.
- Secure new customers in the private and government sectors by identifying needs and engineering high quality solutions. Expand market awareness of MT’s solutions and relationships with customers.

**Strategic Outcome**:

- Combine technical knowledge with telesales skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the telesales process.

**Key Responsibilities**:
**Sales and Marketing**
- Grow target accounts and consistently build telesales accounts' pipelines.
- Qualifying telesales database and updating CRM system.
- Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
- Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
- Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
- Effectively deliver high quality solutions to suspects, prospects and customers.
- Attune to market/competition movements and leverage the information to build market presence.

**Technical Advisory and Solution Advocate**
- Responsible for actively driving and growing telesales pipelines.
- Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products.
- Conduct effective negotiation to secure a win-win agreement with customers.

**Service Standards and Customer Relationship Management**
- Prepare cost estimation with related customer documents.
- Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.
- Maintaining records of customer communication and telesales activity in our CRM system.

What You Need to Succeed

**Competencies**:

- Sound technical and business acumen
- Good interpersonal and verbal/written communication
- Development and maintenance of customer relationship
- Value selling approach/consultative selling approach
- Innovation/continuous improvement
- Be a team player and optimize synergy from the team
- Results focus/oriented
- Resilience and tenacity
- Successful planning, organizing, coordinating and running of telesales marketing campaigns

**Requirements**:

- Degree in Science/Engineering preferable in Chemistry/Chemical or related field from a reputable University
- Proven with at least 2 years' experience as telesales or other sales/customer service role
- Instrumentation telesales and/or technical experience would be preferred
- Able to network across all levels and work well in a fast-paced environment
- Independent with excellent communication and interpersonal skills
- Self-motivated, result oriented and energetic with passion to succeed
- Excellent command/highly proficient in spoken and written English
- Sound business acumen particularly in identifying potentials and devising solutions to need
- Other desired values include a high quality of standard, aggressiveness, agility, and critical reasoning

Pay: From RM4,500.00 per month

Schedule:

- Monday to Friday

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