Cx Escalations Specialist

4 weeks ago

Cyberjaya, Malaysia Yinson Full time

**Date Posted**:30 May 2024**Legal Entity**:Green EV Charge Sdn Bhd**Job Function**:Support**Location**:Cyberjaya**Employment Type**:Permanent- Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._
- Yinson is passionate about meeting the world’s energy demands in a sustainable way. To achieve this, we believe in attracting great employees through the creation of a vibrant, progressive workplace that puts people first.- We’re always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a difference and create impact with individuals, corporations, governments and the business world.**Who are we?**
- Yinson GreenTech is a wholly owned subsidiary of Yinson Holdings Berhad, a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.- YGT is a green technologies solutions provider delivering clean, integrated and technology-enhanced ecosystems and services across the marine, mobility and infrastructure segments.- YGT’s strategic investments currently include an advanced hydrofoil system for electric vessels, e-bikes with swappable batteries, autonomous technology for electric vehicles and vessels, marine energy storage solutions and electric vehicle charging.- YGT currently has five main brands: MarinEV, ChargEV, DrivEV, RydeEV and DigitalEV.-
**Job Summary**:

- The Partner Success Specialist will play a crucial role in forging robust partnerships, ensuring seamless onboarding, effective account management, and ongoing partner support. This role is pivotal in enhancing ChargEV's mission of expanding the EV charging infrastructure, focusing on partner needs and driving customer satisfaction and retention.**Key Responsibilities**:

- Establish and maintain strong relationships with partners, ensuring their needs are met and expectations exceeded.
- Manage all aspects of partner onboarding, including training and support.
- Monitor and analyse partner performance, providing strategic insights to optimize effectiveness.
- Collaborate with internal teams to enhance partner offerings and resolve issues swiftly.
- Stay informed about EV market trends and communicate relevant insights to partners and internal teams.
- Contribute to the development and execution of strategies for partner growth and retention.

**Qualifications**:
- Bachelor’s degree in Business, Marketing, or related field. It’s desirable if any background in EV or green technology sectors.

**Skills & Experiences**:

- Proven experience in partner management, account management, or similar roles.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work cross-functionally and collaborate with different teams and stakeholders.
- Strategic thinker with a customer-centric approach.
- Experience in the EV sector and familiarity with charging infrastructure.

**What can we offer?**
- You will be working in a culturally diverse organisation which fosters teamwork and mutual support. Our dynamic workplace not only encourages people to be innovative, creative, and open but is also geared to realising ambition. We provide mentorship and coaching to our employees in developing their professional career with us.- Yinson offers an excellent package of benefits and has offices located in a prime location in the City allowing for easy travel to and from work. Working hours are flexible with numerous company events held during the year.

  • Cx Escalations Specialist

    6 days ago

    Cyberjaya, Selangor, Malaysia Yinson Full time

    Date Posted:30 May 2024Legal Entity:Green EV Charge Sdn BhdJob Function:SupportLocation:CyberjayaEmployment Type:Permanent- Join one of the world's leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._ Yinson is passionate about meeting the world's energy demands in a sustainable way. To achieve...

  • Cx Support Specialist

    4 weeks ago

    Cyberjaya, Malaysia Yinson Full time

    **Date Posted**:2 May 2024**Legal Entity**:Green EV Charge Sdn Bhd**Job Function**:Support**Location**:Cyberjaya**Employment Type**:Permanent- Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._ - Yinson is passionate about meeting the world’s energy demands in a...

  • Cx Support Specialist

    6 days ago

    Cyberjaya, Selangor, Malaysia Yinson Full time

    Date Posted:2 May 2024Legal Entity:Green EV Charge Sdn BhdJob Function:SupportLocation:CyberjayaEmployment Type:Permanent- Join one of the world's leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._ Yinson is passionate about meeting the world's energy demands in a sustainable way. To achieve...

  • Customer Success Specialist

    2 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

  • Customer Success Specialist

    2 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

  • Customer Service Specialist

    2 months ago

    Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

  • Customer Service Specialist

    3 weeks ago

    Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

  • Customer Service Specialist

    2 months ago

    Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

  • Customer Success Specialist

    6 days ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    Exciting Job OpportunityPosition: Customer Success Specialist (CSS) - (English & Mandarin)Location: George Town, Penang (On-site)Client Company Size:MNCSalary: RM 3,000 - RM 3,700Language Allowance: RM 300Shift: 24/7 Rotational shiftQualifications:- Education: Bachelor's Degree or Diploma in any discipline.- Language Proficiency: B2 level English, fluent in...

  • Specialist, HR

    2 months ago

    Cyberjaya, Malaysia Ansell Full time

    **Specialist, HR (CSR)** **-** **(**30006995**)** **Description** **Why Ansell?** - Ansell is a world leader in providing superior health and safety protection solutions that enhance human well-being. The world’s need for better protection never stops, so Ansell is constantly researching, developing and investing to manufacture and distribute cutting...

  • Specialist - Ds Energy Accounting

    4 days ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit** The DS Energy Accounting process covers various stages in the hydrocarbon stock lifecycle within the Group. It encompasses recording stock transactions, movements, reconciliations, invoicing, payments, and stock valuation. This process is a crucial component of the broader Energy Risk and Accounting (ERA) process, identified as one of the...

  • Specialist, P2p

    1 week ago

    Cyberjaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    Accounts Payable: - Review all invoices processed by preparer in Ariba/SAP from 3-way matching (verifying purchase orders, good received and invoice) to payment, ensure timely and accurate posting and payment - Review all staff claim processed by preparer in Concur by verifying supporting document and staff entitlement, ensure timely and accurate staff...

  • Specialist, Logistics

    6 days ago

    Cyberjaya, Selangor, Malaysia Ansell Full time

    Specialist, Logistics (Supply Chain)-( )DescriptionAnsell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on...

  • Specialist, Customer Resolution

    2 weeks ago

    Cyberjaya, Malaysia AT&T Full time

    The SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise...

  • Specialist, Logistics

    4 weeks ago

    Cyberjaya, Malaysia Ansell Full time

    **Specialist, Logistics (Supply Chain)** **-** **(** **30006507** **)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of...

  • Customer Success Specialist

    2 months ago

    Cyberjaya, Malaysia Shell Full time

    **NOTE: This role requires a fluent/native Bahasa Indonesia speaker** **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that...

  • Customer Success Specialist

    20 hours ago

    Cyberjaya, Malaysia Shell Full time

    **NOTE: This role requires a fluent/native Bahasa Indonesia speaker** **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that...

  • Customer Success Specialist

    6 days ago

    Cyberjaya, Selangor, Malaysia Shell Full time

    NOTE:This role requires a fluent/native Bahasa Indonesia speakerWhere you fitExpect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore - whether that means building up...

  • Customer Service Representative

    3 weeks ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. The Customer Success Specialist owns contract management, pricing, ordering, delivery, invoicing and cash collection process. This role makes sure Customers find it easy to do...

  • Service Delivery Manager

    2 weeks ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...