Specialist, Customer Resolution

Service Management LeadGREAT EASTERN is a leading insurer with a rich legacy of trust. As we continue to innovate and grow, our customers remain at the heart of all that we do.We are establishing a 24x7 IT Command Center to ensure seamless support for our external and internal services. This strategic move will enable us to provide top-notch service quality...

**Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. **Accountabilities**: - Take ownership for the resolution of complaints, feedback and compliments. - Handle transaction queries, self-serve queries and general loyalty...

Essential Functions/Core Responsibilities - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate...

**Customer Operations Specialist - Order to Cash [ **客戶服務 (粵語 演講候選人) ]** **Oil And Gas Company** **Cyberjaya, Selangor** **6 Months Contract** **Mon - Fri, 9 am - 6 pm (OT Allowance Provided)** **RM 2500 - RM...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. - This position provides...

**Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

Responsibilities Customer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by...

**Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different...

**Responsibilities**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy while...

**Job Summary** The “Customer Experience Representative”( CER ) is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions; suggesting information about other...

**Job Summary** The “Customer Experience Representative”( CER ) is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions; suggesting information about other...

**Problem Solving**: Resolving customer issues, complaints, and escalations effectively while maintaining a high level of customer satisfaction. - **Language Proficiency**: Fluent in Mandarin or Cantonese, with the ability to communicate clearly and effectively in both written and verbal forms. - **Documentation**: Accurately documenting customer...

Mandarin-English Customer Service Specialist (Travel Project) - Location: Cyberjaya, Malaysia - Shifts: Rotational, including weekends - Responsibilities:Provide exceptional customer support for a travel-focused project, offering assistance in both Mandarin and English. Assist travelers with booking inquiries, flight reservations, hotel accommodations, and...

**The Role**: About Customer Operations: Customer Operations is the umbrella organization for the Downstream customer-related processes, which encompasses the entire chain of customer-facing activities. We partner with more than a dozen Downstream businesses and functions, including Lubricants, Marine, Aviation, Specialties, Retail, Fleet Solutions, Trading...

Job DescriptionWe are seeking a highly skilled Senior Oracle Financials Implementation Specialist to join our team. In this role, you will be responsible for designing and developing technical/configuration solutions for all Change Requests across Global Corporate Systems & Services (GCSS) for Oracle Financials modules.You will work in a global DevOps...

Duties and Responsibilities: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer’s complaint; determining the - cause of the problem; selecting and explaining the best solution to solve the problem; - expediting correction or adjustment; following up to ensure resolution -...

**Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

**Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

**The Role**: Customer Operations make a huge impact on our customer’s experience and our businesses’ performance through our interactions. This job plays a critical role in delivering for the customer, so our customers choose Shell more often and in preference to our competitors, and ultimately generating higher returns for...

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build...