Specialist, Customer Resolution

5 months ago

Cyberjaya, Malaysia AT&T Full time

The SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise equipment. The role is customer facing, and requires strong communications, strong IP based trouble-shooting skills, a high level of service comprehension and certainly an attention to on-time performance as determined by customers and internal targets.
- Focuses on gathering, verifying and validating customer requirements for the ANIRA/AVTS order received, validates data, including validation in AT&T billing tools and with interested parties
- Manages each order as a project from initiating to closing
- Determines proper configuration for the particular solution
- Oversees the delivery of the equipment and supports the Installation and activation of the ANIRA/AVTS Service
- Escalates/Follow up properly within appropriate timelines in order to achieve resolution
- Performs work independently within defined SLA’s for quality, response time and productivity
- Acts as a buddy to junior levels
- Leads calls, escalations and complex issues independently with sense for prioritization and updates supervisor proactively
- Leads extra business related projects ( development, process improvement, etc.)
- Improves team strategies and innovates “Best Practices”
- Provides management support as required
- Very good analytical skills, able to spot issues that need to be deeply investigated, ability to determine root cause
- Very good time management skills - ability to track work independently and in timely manner
- Ability to pay attention to the details, to make conscious effort to understand causes and to address all identified issues
- Ability to project manage across multiple organizations over an extended period of time, and do it with a large volume of customers
- Resistance to stress
- Product knowledge - thorough understanding of ANIRA/AVTS product line and services offered to external clients including in depth knowledge of the service they support
- Process knowledge - thorough understanding of ANIRA/AVTS delivery and enablement processes
- Network - exceptional knowledge of framework, system architecture, hardware, technology etc.
- Knowledge of networking technologies e.g. TCP/IP, routing protocols, LAN & WAN technologies
- Proactive attitude that focuses on creating ideas and plans to correct issues
- Demonstrates ability to develop other colleagues in a professional way
- Collaborate within center activities and initiatives
- PC literate with experience of a range of software packages (MS Office)
- Flexible work-attitude

**Education and Language Skills**:

- University education or High School education with leaving exam is an advantage, preferably in the area of Project management, Network engineering
- Strong communication skills in English, both oral and written (B2+ level)
- CCNA-level knowledge is necessary, CCNA or equivalent certifications constitute an advantage

**Work Experience**:

- Minimum of 2 years of working experience in a ANIRA/AVTS/SOHO Solution Implementation Manager (PROA3) or equivalent
- Relevant working experience in Service Delivery / Project Management / Network Engineering / Customer service

  • Customer Service Representative

    5 months ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. **Accountabilities**: - Take ownership for the resolution of complaints, feedback and compliments. - Handle transaction queries, self-serve queries and general loyalty...

  • Customer Operations Specialist

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Operations Specialist - Order to Cash [ **客戶服務 (粵語 演講候選人) ]** **Oil And Gas Company** **Cyberjaya, Selangor** **6 Months Contract** **Mon - Fri, 9 am - 6 pm (OT Allowance Provided)** **RM 2500 - RM...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 6 Months** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 1 Year** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation Skills** **Salary...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Job Summary**: Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. **Accountabilities**: - Deliver end-to-end customer support, from contract and account set-up, to order and payment. - Accountable for Bid and Tender, Contract Management, Pricing, Data...

  • Customer Service Advisor

    5 months ago

    Cyberjaya, Malaysia Mango Global Technologies Full time

    Essential Functions/Core Responsibilities - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate...

  • Travelling Customer Support Specialist

    5 months ago

    Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    _**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. - This position provides...

  • Customer Service Representative

    5 months ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: The Customer Success Specialist supports our customer’s daily operations, delivering all relevant services to the customer from product ordering till collection of cash. The Customer Success Specialist owns contract management, pricing, ordering, delivery, invoicing and cash collection process. This role makes sure Customers find it easy to do...

  • Customer Experience Specialist

    3 days ago

    Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Hunters International Sdn BhdSeeking a skilled Customer Experience Specialist to provide top-notch support to clients across multiple channels. Key responsibilities include:Assisting clients in Italian and English languagesUtilizing provided tools and resources to resolve customer issuesAdhering to client-defined processes and company policiesMaintaining...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Shell Full time

    **NOTE: This role requires a fluent/native Bahasa Indonesia speaker** **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different...

  • Customer Support Specialist

    2 days ago

    Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Hunters International Sdn Bhd. As a bilingual Customer Support Consultant, you will provide exceptional customer service to clients via phone calls, live chat, and email.About the RoleThe ideal candidate will be responsible for:Providing first-class customer service...

  • Customer Service Specialist

    5 months ago

    Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

  • Customer Service Specialist

    5 months ago

    Cyberjaya, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Details**: - Location: Cyberjaya - Contract Duration: 12 months - Working Hour: Monday to Friday, 9.00 am to 6.00 pm **OR** 8.00 am to 5.00pm - Offered Salary: RM 3,168 **Order Management**: - Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required. - Manage delivery of orders - take ownership of...

  • Customer Service

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

    **Responsibilities**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy while...

  • Customer Operations Admin

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Customer Operations Specialist** **Oil & Gas Industry** **Cyberjaya, Selangor** **9 months Contract** **RM 3500** **Job Description: -** **1. Order Management**: - Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required. - Manage delivery of orders - take ownership of delivery status enquiries and...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...

  • Customer Success Specialist

    5 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    **Exciting Job Opportunity!** **Position**: Customer Success Specialist (CSS) - (English & Mandarin) **Location**: George Town, Penang (On-site) **Client Company Size**: MNC **Salary**: RM 3,000 - RM 3,700 **Language Allowance**: RM 300 **Shift**: 24/7 Rotational shift **Qualifications**: - **Education**: Bachelor’s Degree or Diploma in any...