Customer Service Representative-japanese Speaker

6 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

Key Responsibilities:

- Ensure service meets contractual KPIs for customers.
- Handle inquiries and complaints through voice and non-voice channels.
- Utilize decision-support tools for non-standard/unstructured issues.
- Understand Japanese language, culture, and local nuances.
- Listen attentively to customer needs, show empathy, and build rapport.
- Greet customers professionally using agreed-upon procedures.
- Maintain broad knowledge of client products and services.
- Prepare complete and accurate work, including notating accounts as required.
- Participate in activities to enhance customer satisfaction and business performance.
- Track, document, and retrieve information in the call tracking database.

**Requirements**:

- High school diploma with 1 year plus of customer service experience preferred.
- Consumer Health experience will be an added advantage.
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Prior experience in customer service, with a focus on the pharmaceutical industry.
- Ability to effectively communicate in Japanese & English, both written and verbally
- Letter writing skills are a must (As a part of Japanese culture. it is required to write letters of apology to handle the complaints from customers)

**Salary**: RM8,000.00 - RM9,000.00 per month

**Benefits**:

- Professional development

Supplemental pay types:

- Performance bonus



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