Customer Service Representative-japanese Speaker

5 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

Key Responsibilities:

- Ensure service meets contractual KPIs for customers.
- Handle inquiries and complaints through voice and non-voice channels.
- Utilize decision-support tools for non-standard/unstructured issues.
- Understand Japanese language, culture, and local nuances.
- Listen attentively to customer needs, show empathy, and build rapport.
- Greet customers professionally using agreed-upon procedures.
- Maintain broad knowledge of client products and services.
- Prepare complete and accurate work, including notating accounts as required.
- Participate in activities to enhance customer satisfaction and business performance.
- Track, document, and retrieve information in the call tracking database.

**Requirements**:

- High school diploma with 1 year plus of customer service experience preferred.
- Consumer Health experience will be an added advantage.
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Prior experience in customer service, with a focus on the pharmaceutical industry.
- Ability to effectively communicate in Japanese & English, both written and verbally
- Letter writing skills are a must (As a part of Japanese culture. it is required to write letters of apology to handle the complaints from customers)

**Salary**: RM8,000.00 - RM9,000.00 per month

**Benefits**:

- Professional development

Supplemental pay types:

- Performance bonus



  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language International Call Centre Japenese Customer Care International BPO customer support International voice Process...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Call Center Customer Service Japanese language International Call Centre inbound calls Call Centre skills Customer Care BPO Call center Call centre voice...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Japenese Customer Care customer support - Exciting Opportunity for Japanese Speakers in Malaysia! Join our...

  • Customer Service

    5 months ago


    Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Position: Customer Service Representative (Japanese Speaker) Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, Malaysia Training provided 5 working days (Monday to Friday) Key responsibilities - Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives - Native Japanese** to...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Job Description**: **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives -...


  • Kuala Lumpur, Malaysia Talentasia Consultancy Full time

    We are Looking for **NATIVE JAPANESE** speakers for **CUSTOMER SERVICE REPRESENTATIVE ROLES.** **Location : Kuala Lumpur** **Start date : Start Immediately** **Shift schedule : Rotational shift** Requirements: - Fresh graduates or 1 year - Responsible for handling calls and providing customer support - Identify and relate with various customer needs and...

  • Customer Service

    5 months ago


    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language BPO Voice Process BPO Skills - We are #hiring for a leading BPO in KL and Petaling Jaya...


  • Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    Job Title: Japanese Speaking Customer Service Representative Job Summary: Key Responsibilities: - Actively listen to customers, understand their concerns, and provide clear and accurate information to resolve issues effectively - Follow standard operating procedures and troubleshoot basic technical problems related to products or services - Maintain...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    Account: E-Commerce Language: Japanese Speaker (Monolingual) + Kanji writing skills Location: Kuala Lumpur Sentral, Malaysia. **Salary**: RM 8500 - 9,000 for Natives & 7500-8,000 max 8,500 for Non Natives (Including all allowances & Performance Pay) Joining Date: ASAP or with Notice period *Good to have but not mandatory:* - E-Commerce experience -...


  • Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    We are looking for a dedicated and fluent Japanese speaker to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, assisting them with inquiries, providing product information, resolving issues, and ensuring a positive customer experience. If you are passionate about...

  • Customer Service

    5 months ago


    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Position**:Customer Service - Japanese Speaker** Salary**:RM 6,000 - RM10,000** Working hours**:8 hour shift, 24/7 rotational (Mon-Sun)** Location**:Kuala Lumpur / Selangor** 1. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller 2. Maintains customer records by updating...

  • Japanese Speaker

    5 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Job Title: Japanese Speaker - Customer Service (Special Project) Location: Kuala Lumpur Sentral, Malaysia. **Salary**: RM12,000 Language: Japanese + Eng (B2) Joining date: ASAP or with Notice period 1. Experience in emergency response or high-stress emergency communication center environments 2. Ability to clearly communicate with customers in a timely...


  • Kuala Lumpur, Malaysia Helius Technologies Sdn Bhd Full time

    We are hiring Customer Service representatives (Japanese speaking) As a Customer Service Representative supporting Japan market, you will provide exceptional customer service and support to our customer base, sales representatives, and consumers. Job description: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    **Role: Customer Service Representative (Reservation)** - Language: Japanese - Start Date: 5th July & 6th Sep - Location: Kuala Lumpur - Salary: RM 6000 to RM 7000 - Language Allowance: RM 1500 - KPI Bonus: Up to 16% - Education: Fresh Graduates welcome - Experience: Preferred, not mandatory - Shift: 07:00am to 10:30 pm (Shift based) - Assist customers with...

  • Chat Support

    5 months ago


    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Japanese Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Japanese. The representative will work closely with team members to...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service Consultant - Japanese speaker Location: Bangsar South Working hours: 6 am - 12 am (9 hour per shift) Working days: 5 working days, 2 off days (rotational from Monday to Sunday) Salary package: up to RM10,000 (total package) **Requirements**: - JLPT N1 or N2 - Open to any nationalities - Fresh graduates welcome to...

  • Chat Support

    5 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Speaker Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year...

  • Customer Service

    5 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    **Vacancy: - Customer Service - B2B sales Japanese Speaker (JLPT N1 certification)** **(Local Malaysians Only)** Location: Kuala Lumpur/Cyberjaya, Malaysia **Salary**: RM 7400+1000 complexity allowance + Incentives Language: Japanese + English Profile: Customer Service or B2B Sales Timings: Rotational Shifts (24*7) Headcount: 3 Min Requirements: Min...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Representative - Japanese Location: KL Working hours: 8 AM - 10 PM Working days: Monday to Sunday (5 working days, 2 off days) **Salary**: up to RM8,500 (total package) **Responsibilities**: - Modify, change and/or cancel existing reservations; - Make outbound calls to hotels/guests to arrangement special requests; - Act as...