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Customer Executive

2 months ago

Kota Damansara, Malaysia EPIGENETIC EXPERIENCE CENTER SDN BHD Full time

Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner.
- Manage and resolve customer complaints and escalate to appropriate teams when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Meet or exceed performance targets and KPIs.
- Other adhoc instruction or task given by manager.
- High school, Diploma or equivalent; college degree preferred.
- More than 1 year of experience in customer service or technical support.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Full-timer working hour Monday to Friday 10:00 am - 7:00 pm.
- Alternate Saturday 10.00 am - 3.00 pm
- Committed, responsible and positive attitude.
- Ability to work under pressure and work independently in fast pace environment.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: From RM2,300.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- 13th month salary
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Expected Start Date: 07/01/2023

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