Event Manager
5 months ago
Customer relations **Is the unique contact for "Meeting" customers, to implement and manage the services as negotiated and sold by the Sales Department.**
- Is responsible for customer satisfaction, from signature of the Event sales agreement through to the end of the meeting.
- Adapts to customers' needs by proposing working methods and a framework for organising events. Professional techniques / Production **Coordinates all departments involved in setting up the event, in line with the agreed specifications: Banqueting, Rooms, IT Solutions and service-providers.**:
- Ensures the budget and quality standards are respected.
- Makes proposals if corrective actions are required, providing regular updates for the Sales Manager and the Operations and Meeting Manager
- Formalises follow-up documents and checkpoints. Team management and cross-departmental responsibilities Is the point of contact for all departments involved in setting up the event.
- Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
- Forms a duo with the IT solutions Manager Commercial / Sales **Helps increase income from the event by encouraging additional sales.**:
- Helps promote the Meeting offer by providing high quality services and making proactive suggestions. Management and administration Respects the budget.
- Increases margins.
- Supervises billing Hygiene / Personal safety / Environment **Ensures all rooms accessible to customers are clean and tidy.**:
- Applies the hotel safety regulations (fire hazards etc).
- Ensures respect of the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc).Reporting lineReports to the Director of Sales & MarketingProfile Education / Professional experience High-school diploma to degree, vocational diploma in sales and marketing, hospitality studies, food & beverage, or equivalent.
- Minimum of 2/3 years' experience in events organisation for trade fairs, seminars or congresses in a variety of contexts, preferably international.
- Competent desktop software user.
- Previous experience in a multi-cultural environment is essential.
- Fluent in English and the national language, a 3rd language would be a plus. Skills / Qualities Wyndham: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,open-mindedness, interpersonal skills and sense of initiative.. Sales acumen / persuasive
- Competent Internet user, interested in new technologies
- Well organised and methodical
- Leadership / good at working in a network
**Job Types**: Full-time, Permanent
Pay: RM4,500.00 - RM5,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Event and Sales: 3 years (preferred)
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