Customer Support Officer

2 days ago


Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

Industry/ Organization Type: Industrial Machinery Installation & Rental
- Position Title**:Customer Support Officer/ Customer Service Officer (Operations)**:

- Working Location: Tuas
- Working Hours: 5 Days, Tuesday - Friday (8 am - 6 pm)/ Sat (8 am - 5 pm)
- Salary Package**:Basic Up to $2,800 + Variable bonus**:

- Duration: Permanent

**Key Responsibilities**
- Conduct first-level investigations into customers' complaints.
- Escalate complex issues to relevant departments or management when necessary.
- Coordinate with the technicians to schedule and confirm service appointments.
- Organize servicing schedules and liaise with technicians on day-to-day operations.
- Foster customer engagement, focusing on satisfaction and building loyalty.
- Execute additional tasks as delegated by your Superior.

**APPLY NOW**
- Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
- Minimum 1 to 2 years relevant experience in call centre/ customer service.
- Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
- Must be able to multitask in a fast-moving environment.
- Proficient in MS Office.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

**Job Types**: Full-time, Permanent

**Salary**: RM6,600.00 - RM8,400.00 per month

Application Question(s):

- Are you aware that this position is based in Singapore?



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