Live Chat Agent
1 week ago
**Requirements**
- ABLE TO DO NIGHT SHIFT
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage
- Ability to create and produce documents very carefully (very important).
- Besides _Malay_ language, at least needs to master either English or Mandarin, fluent in listening/speaking/reading/ writing, (we have written and oral tests before or during the interview)
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good learning ability, communication skills, execution ability and comprehension ability.
- Have good cross-departmental communication skills and work promotion skills.
- Have experience in customer service on e-commerce platforms, a serious, responsible and careful in doing things.
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
- Ability to multi-task, organize, and prioritize work
**Responsibility**
- Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
- Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,400.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
-
Live Chat Agent- Korean Speaker
1 week ago
Kuala Lumpur, Malaysia GrowthFn Full timeResponsibilities and Duties - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social...
-
Crypto Live Chat Agent
1 week ago
Kuala Lumpur, Malaysia MEXC Full timeHello! MEXC is looking for an Crypto Live Chat Agent. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible for receiving...
-
Live Chat Agent- Korean Speaker
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full timeResponsibilities and Duties Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and...
-
Crypto Live Chat Agent
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Full timeHello MEXC is looking for an Crypto Live Chat Agent. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking forWhy us? Competitive salary + bonuses Career advancement Various benefits and support from the companyJob Responsibilities: Responsible for receiving inquiries from users...
-
Live chat associate
4 weeks ago
Kuala Lumpur, Malaysia Petron Malaysia Full timeJob Description:Petron Malaysia is seeking a passionate and dedicated Live Chat Associate to join our team in Kuala Lumpur. As a Live Chat Associate, you will be responsible for providing efficient and effective customer service through live chat support. Responsibilities:- Engage with customers via live chat to provide assistance, answer inquiries, and...
-
Live chat associate
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full timeJob Description:Petron Malaysia is seeking a passionate and dedicated Live Chat Associate to join our team in Kuala Lumpur. As a Live Chat Associate, you will be responsible for providing efficient and effective customer service through live chat support.Responsibilities: Engage with customers via live chat to provide assistance, answer inquiries, and...
-
Live chat associate
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full timeJob Description:Petron Malaysia is seeking a passionate and dedicated Live Chat Associate to join our team in Kuala Lumpur. As a Live Chat Associate, you will be responsible for providing efficient and effective customer service through live chat support.Responsibilities: Engage with customers via live chat to provide assistance, answer inquiries, and...
-
Live Chat Agent
2 weeks ago
Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...
-
Live Chat Agent
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full timeJOB SCOPE: Professionally Interact with Astro customers via WhatsApp to provide information and assistance Escalated complaints or requests via Service Requests & Trouble Tickets Crossselling of all products and services including all upgrades for product & packagesREQUIREMENTS: Minimum Qualification SPM/O-Level with at least 2 years working experience in...
-
Live Chat Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full timeCompany DescriptionLanguage Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.Role DescriptionThis is a full-time on-site role in Kuala Lumpur for a Live Chat...
-
Live Chat Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full timeCompany DescriptionLanguage Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.Role DescriptionThis is a full-time on-site role in Kuala Lumpur for a Live Chat...
-
Live Chat Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full timeCompany DescriptionLanguage Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.Role DescriptionThis is a full-time on-site role in Kuala Lumpur for a Live Chat...
-
Managed Seller Chat Agent
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Managed Seller Chat Agent
2 months ago
Kuala Lumpur, Malaysia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Chat Support Agent
1 week ago
Kuala Lumpur, Malaysia growthfn Full timeWe are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...
-
Live Chat Support
3 weeks ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
1 week ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
2 weeks ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
4 weeks ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...
-
Live Chat Support
4 weeks ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...