Reservation Assistant

4 days ago


George Town, Malaysia The Prestige Hotel Full time

**JOB DESCRIPTION**
- Acts as a point of liaison between the guests and other departments of the hotel (FO, F&B, housekeeping, maintenance etc.).
- Receive and process all guests’ requests and proficiently communicates to the proper departments and monitor the request until proper completion.
- Plays a major role in the pre-arrival journey of our guests by creating any itinerary and making all reservations and booking as per guest’s request.
- Demonstrate an ability to maintain confidentiality and privacy.
- Manage and control efficiently all guest requests and redirect them to the proper departments and colleagues
- Correctly inform guests about local activities and restaurants
- Answer all guest requests and questions in a friendly and caring manner; provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
- Maintain excellent communication within the department to ensure regular update of information

**JOB REQUIREMENT**
- Ability to work well under pressure in a fast-paced environment.
- Responsible, reliable and committed.

**JOB BENEFITS**
- Monthly incentive
- Annual bonus
- Allowances
- Duty meals
- Uniform, laundry provided
- Public holidays
- Annual leave
- Insurance and medical
- Career advancement opportunities

**Job Types**: Full-time, Internship, Fresh graduate

**Salary**: RM1,600.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus



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