![Cheong Fatt Tze - The Blue Mansion](https://media.trabajo.org/img/noimg.jpg)
Reservations Executive
4 days ago
Key elements to the job:To be familiar with computer systems, windows based PC
- To understand the product, know all the rooms, their nightly rate, and be aware of their standard set up.
- Able to learn the history of the house in order to give correct information to guest when questioned.
- Must be able to answer phones
- liase with guests as and when required and to learn about different elements of the operation.
- To supervise hotel daily reservations activities according to given standard operating procedure.
- To work closely with General Manager, Operations Manager and Housekeeping Manager with regards to any reservations related matters and transactions.
- To have a working knowledge of other relevant departments on how they relate to the Reservation Department.
- To attend to guest complaints and inquiries relating to reservations.
- To be familiar with online system Duve in order to communicate with guests pertaining to special amenities or special request instructions upon reservation process.
- To assist the Operations Manager and General Manager with regular daily admin duties.
- To monitor the allocation and assignment of rooms.
- To be aware of constant changes in room tariffs, contracted and package rates, promotions, etc.
- To strictly follow the policy of selective selling and to weigh the value of each request before acceptance.
- To be knowledgeable of all areas in the Front Office and to perform all duties as assigned.
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Meal provided
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Hotel Reservations: 2 years (required)
**Language**:
- Mandarin (preferred)
- English (preferred)
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