Service Desk Agent

Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide first-line NOC if required. Service Desk Agents ensure that the SLA made to customers in service level agreements are met. Problem management The Service Desk Agent assists with the problem management process...

WORK WITH US! Job Details: Position : Service Desk Agent (English Speaker) Working Hours : Shift Rotation (24/7 Operation) Working Location : KL Sentral Working Duration: 12 months contract with PERSOLKELLY (renewable based on performance) Remuneration : Basic up to RM4,000 with statutory contribution + RM300 shift allowance + insurance & leave...

WE'RE HIRING FOR MNC! **Job Details**: **Position**: Service Desk Agent (English Speaker) **Working Hours**: Shift Rotation (24/7 Operation) **Working Location**: KL Sentral **Working Duration**: 12 months contract with PERSOLKELLY (renewable based on performance) **Remuneration**: Basic range from RM2,500 -RM4,000 with statutory contribution + RM300...

WE'RE HIRING FOR MNC! **Job Details**: **Position**: Service Desk Agent (Japanese Speaker) **Working Hours**: Monday - Friday (0800 to 1800) **Working Location**: KL Sentral **Working Duration**: 12 months contract with PERSOLKELLY (renewable based on performance) **Remuneration**: Salary range between RM5,000 to RM8,000 with statutory contribution +...

**Service Desk Agent (Mandarin Speaker)** **Scope of Work** - To provide a single point of contact for users, - Deals with management of both routine and non-routine incidents and requests. - Provision of 1st line support for incidents. - Takes ownership for listening to and understanding basic customer problems - Asking relevant questions to resolve...

ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

**Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...

We are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

**Role Purpose** To provide technical support to agents via floor walking activities and via acceptance of user interactions directly transferred to them by Service Desk Agents. Service Desk Experts provide responsive, professional and competent technical 2nd line support of incidents. They influence and improve the quality of knowledge articles as well as...

A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...

A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

We are looking for a dynamic, energetic individual who would be able to work in an IT Service Desk environment within our Managed Services Department. Within the department, you will be working closely with 3 functional individual/ team (Resolver Group) which are the Service Desk Analyst (Level 1), Service Desk Onsite Engineer (Level 2), 3rd Party/Vendor...

'¢ Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded. '¢ Responsible for timely resolution of incidents and requests submitted to Service Desk. '¢ Generate periodic reports and performance dashboards to be presented to ICS team in order to improve quality of service. '¢ Ensure that...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

_This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

We have immediate permanent opening with our Client for Service Desk Analyst (Japanese Speaking) - KL, Malaysia Location Kindly find the detail JD below and send us your updated and detail resume to process. **Full Name**: **Contact No**: **E-mail**: **Current Company**: **Total exp**: **Relevant years of experience as** **List of certifications(if...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. Responsibilities: Night Auditor: - Performs all audit procedures according to the Hotel policy on a daily basis. - Performs all required audit reports. - Verifies the status of all wake-up call requests and...