IT Support

6 months ago


Petaling Jaya, Malaysia find Full time

**Voice Call Handling**:excellent knowledge of handing voice calls.
- **Infrastructure Monitoring**: Good understanding of Infrastructure components and respective alerts.
- **Exchange**: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.

**AD**: Knowledge on - Active directory, Proxy, DNS, Group Policy.
**Network**: Knowledge on - LAN setup, basic routing and switching, passive networking.
**Desktop Security**: Knowledge on - Antivirus deployment and update, patch management, monitoring and reporting.
- **Troubleshooting**: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
- **Printers**: Hands on experience on managing printers (Local & Network printers) - Lexmark and HP Printers.
- **Tools**: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
- **ITIL**: Knowledge of ITIL processes and procedures like - Incident, Service request fulfilment, Change, Problem etc
- **KM **:Knowledge management understanding
- **MS Office**: Good / excellent knowledge for support of MS Office and standard software
- **Windows & Smartphones**: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
- **O365**: Understanding of Microsoft Office (e.g. Office 365)
- Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
- Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
- Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
- End user will be informed of the estimated time whereby his/her ticket will be attended to.
- Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team

**Job Requirements**
- High School Graduate, Diploma, IT education or comparable IT professional experience
- Must have at least 1 year IT Support experience or in related field
- Should be fluent in speaking, writing and reading in English (must be fluent to support American customers)

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)



  • Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...


  • Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    _Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...


  • Petaling Jaya, Malaysia OPUS IT SERVICES SDN BHD Full time

    Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Able to handle all incident ticket update as ITIL standard. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported...

  • Sales Account Manager

    6 months ago


    Petaling Jaya, Malaysia IT Consulting Company Full time

    Duties: - Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets. - Develop and maintain strong business relationships with new customers. - Maintain good relationship with installed base customers and to constantly explore further CS business opportunities...

  • Dot Net Developer

    5 months ago


    Petaling Jaya, Malaysia IT Consulting Company Full time

    Responsibilities: - Prepares and updates documentation according to the standard procedures on the proposed solutions. - Plan and manage & perform the user related activities required for system deployment & post support. - Regularly report and communicate work status and issues to the assigned Team Lead or Project Manager or Solution...

  • Technical Consultant

    5 months ago


    Petaling Jaya, Malaysia IT Consulting Company Full time

    **Responsibilities**: - Overall 5+ years’ experience in implementation of Microsoft Dynamics NAV / Business Central projects. Mandatory to have worked on Microsoft Dynamics Business Central. - Well versed with the overall technical architecture of Dynamics 365 BC - Communicate clearly with functional consultant - Should have worked complete life cycle of...


  • Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Office location: CD Hub (Subang High Tech) - Contract Duration: 12 months - Salary: RM2,500 per month - Commission: - Service Commissioning (individual commission can be up till RM2,000 per month) **Fibre Operation Support (Service Commisioning - Installation) - 2 Vacancies** **Responsibilities**: - Manage Fibre New Installation and Troubleshooting...

  • Personal Assistant

    5 months ago


    Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    **PERSONAL ASSISTANT** **Job description**: - Calendar management for HODs - Facilitate internal & external meeting arrangements (venue, refreshments, and other logistics) - Coordinate travel arrangements / business trips. - Attend & take minutes of meeting for weekly / monthly meetings & assist to follow up on action items. - Assist HOD on expenses &...

  • Account Executive

    5 months ago


    Petaling Jaya, Malaysia Alchemist IT Sdn Bhd Full time

    **What You Can Be Expected To Do**: - Assist with issuing sales orders and invoices. - Check and confirm remittance transactions and update them into the system. - Follow up on daily cash collections and credit card payments, ensuring remittances are updated into the system. - Prepare Statements of Account on a weekly and monthly basis. - Perform bank and...

  • Admin Account

    5 months ago


    Petaling Jaya, Malaysia Alchemist IT Sdn Bhd Full time

    **Responsibilities** - To support on HR/Admin/Finance/Operation related matters - Attending phone calls and supports customers - Providing full spectrum of Receptionist & general clerical duties - Assist in daily billing entry, administration, operation task, data entry, filing & documentation - Handle daily and monthly functions for bank related matters -...


  • Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Office location: CD Hub (Subang High Tech) - Contract Duration: 12 months - Salary: RM2,500 per month - Commission: - Order Management (individual commission can be up till RM,2500 per month) **Fibre Operation Support (Order Management) - 3 Vacancies** **Responsibilities**: - Secure customer appointment & liase with partners closely to secure...

  • Admin Executive

    5 months ago


    Petaling Jaya, Malaysia Alchemist IT Sdn Bhd Full time

    To oversee and manage all administrative support activities, including the purchase of office equipment and supplies, transport arrangements, office security and maintenance, and ensuring office cleanliness. - Liaise with suppliers on delivery-related matters, such as quotations, invoices, credit terms, etc. - Liaise with the auditor and company secretary on...

  • HR Executive

    5 months ago


    Petaling Jaya, Malaysia Alchemist IT Sdn Bhd Full time

    **Responsibilities**: Responsible for HR functions in Recruitment, Compensation & Benefits, Industrial Relations, and HR Operations matters: **Recruitment** - Conduct induction briefings for new employees. **Compensation & Benefits** - Assist in the submission of SOCSO. **Industrial Relations** - Provide advice to departments on employees' disciplinary...


  • Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Office location: CD Hub (Subang High Tech) - Contract Duration: 12 months - Salary: RM2,500 per month - Commission: - Post Sales (Team commission) **Fibre Operations Support (Post Sales) - 1 vacancy** Responsibilities /Accountabilities - Manage cases and ticketing queue to ensure customer complaints are addressed within SLAs. - Provide solutions to fibre...


  • Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    **Position: USP Claims Management Specialist** **Headcount: 1** **Contract Duration: 12 months** **Location: CD Tower, PJ** **Experience: 1 to 3 years** **Mandatory Requirements**: - Claim Management. - Stakeholder Management. - Good Communication skills. - Flexible to work on weekend to support ad-hoc request from MCMC. **USP Claims Management...


  • Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Job Scope: - Liaise with Corporate, Finance & Control functions in order to help in the follow up of financial performance of project execution: Legal, Tax, Treasury, Solution Risk Managers, Contract Managers, Contract administrators, and Finance Business analysts. - As business partner during project Selling and Execution phases, support and challenge...

  • Brand Specialist

    5 months ago


    Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Mandatory Requirements: Brand Specialist that comes from Carsome, Lazada, Shopback, Grab where the environment is equally as fast paced and agile as per Client **Responsibilities /Accountabilities** - To assist Brand Lead in driving each market segment (youth/family/business) and support the overall brand strategy and portfolio management - To integrate a...

  • IT Service Desk Agent

    5 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

  • IT Service Desk Agent

    6 months ago


    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

  • IT Project Manager

    6 months ago


    Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    IT Software/Application Project Manager with strong functional and technical experience. **Your Responsibilities**: - Accountable for successful delivery of assigned project within time, quality and cost; based on project management methodology. - To support preparation of RFQ/RFP, and other special projects and obtain approval from the Investment...