Customer Support Agent

3 weeks ago


Klang, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Position**:Customer Support Agent

**Employment Type**:5 Months Contract (**Maternity replacement**)

**Salary**: Range of RM 1,500 to RM 1,800 (**Basic**) + RM 100 (**Shift Allowance**) + Overtime

**Working Location**:Bukit Raja, Klang, Selangor

**Reporting Date**: 1st March 2024

**Job Descriptions**:

- Responsible for updating stores on time and accurately.
- Follow up and work with the JMS Team in transport to get the latest update on truck statuses.
- Responsible for timely and accurate responses to store inquiries/feedback.
- Continuous improvement through KPIs tracking and effective reporting.
- Attend to calls and respond immediately or follow up to ensure closure to all inquiries.
- Responsible for communicating clearly with internal and external customers.
- Keep the manager informed about progress/problems.
- Express opinions in a professional manner.
- Display an approachable and sincere demeanor.
- Responsible for preparing training material for the team (if necessary).
- Ad-hoc duties as assigned by the manager.

**Job Requirements**:

- SPM/Diploma in any field.
- Minimum 2 years working experience in customer service and similar role.
- Good communication skills in both English and Bahasa Melayu.
- Good working attitude, willing to learn and take on challenges.
- Able to start immediately and work in Klang.
- Fully vaccinated for Covid-19.

**Tag: nfh/plp/19022024**

**Job Types**: Full-time, Contract
Contract length: 5 months

**Salary**: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you able to work on rotating shift, weekends and Public Holiday?
- Are you able to start on 1st March 2024 & for 5 month's contract?

**Experience**:

- Customer Service: 2 years (required)



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