Onboarding Consultant

3 weeks ago

Kota Damansara, Malaysia StoreHub Full time

Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.
At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.
If this is a journey you’d like to embark on, keep reading
In the Onboarding Consultant role, you will be responsible to assist and guide our merchants in ensuring that their onboarding journey with StoreHub begins on a successful note. You are expected to work autonomously to complete expected goals for numbers of projects taken live per month, self managing and prioritizing your work based on customer needs and StoreHub’s requirements. With the Onboarding Consultant guidance, merchants will be educated on the most effective ways to use our products or services in a smooth, hassle-free manner.
You don’t need to be an expert or know everything about our industry (even we don’t). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

**; Requirements: - What you will do**:

- Initiate welcome calls to prepare the merchant for the next steps in the onboarding process
- Coordinate onsite/online trainings and ensure all relevant stakeholders are present
- Enable business owners to utilize StoreHub products with the best practices for managing their daily operations - this includes management of labor, product features that will be useful for them to manage their operations and grow their business
- Comfortable with ambiguity and able to work flexibly in a business with aggressive growth goals
- Coordinate with various internal departments to solve minor technical glitches during onsite/remote onboarding
- Manage several onboarding engagements simultaneously by leveraging on strong project and time management skills
- Ability to converse and write professionally in Malay and English is a must Written and speaking proficiency in Mandarin/Cantonese will be a bonus

**How you will need to be**:

- 1-2 years of experience in customer facing roles, preferably from the FandB industry
- Extremely passionate in helping customers be successful through various product adoption
- Possess own transport with valid driving license (D)
- Highly curious in asking the right questions to get to the root cause of an issue
- Able to pick up technical concepts and information quickly
- Good at facilitating meetings and workshops, training and development experience is a plus
- Understand the unique operation needs of the merchants
- Strong problem solving skills in relation to tools and technology that is being used by our customers
- Bright, self-starter with a growth mindset
- A relentless determination to help onboard customers as effectively as possible
- Comfortable engaging different types of merchants from ‘mom and pop’ stores all the way to C-level executives
- Ability to converse and write professionally in Malay and English is a must
- Written and speaking proficiency in Mandarin/Cantonese will be a bonus

**What makes working at StoreHub awesome (and refreshing)**:

- Our people - for real Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators.
- Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
- Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive f

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