Technical Support

2 weeks ago


Petaling Jaya, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**DUTIES AND RESPONSIBILITIES**:

- Generating & escalating call center tickets customer/ end user
- To record user information, verify and update in the ticketing system
- Ticket assigning to engineers (local & international)
- Handle customer inquiries through telephone & -mail
- Identify & escalate priority case/ issues to right escalation point of contacts or delivery team
- To own, monitor, update and close tickets with accurate parameters
- To prepare SLA report (system generated) whenever required
- Undertake any other duties as-and-when assigned by the Management

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Overtime pay

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


  • Technical support

    7 days ago


    Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time

    EV Automotive Company Kota Damansara, Selangor, MalaysiaCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Technical Support & Warranty Executive located in Kota Damansara. The Technical Support & Warranty Executive will be responsible for providing technical support to customers, troubleshooting...


  • Petaling Jaya, Malaysia My E.g. Services Berhad (myeg) Full time

    **Responsibilities**: **Responsibilities**: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team. - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy...


  • Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

    _**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...


  • Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time

    About EV Automotive CompanyWe are a leading provider of innovative electric vehicles, dedicated to delivering exceptional customer experiences.Role OverviewThis is an exciting opportunity for a skilled Technical Support & Warranty Executive to join our team in Kota Damansara. The successful candidate will be responsible for providing expert technical support...


  • Petaling Jaya, Malaysia Prisma Khas Sdn Bhd Full time

    Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

  • Technical Support

    7 days ago


    Petaling Jaya, Malaysia MY EG SDN. BHD. Full time

    Assist IT Administrator in System administration and troubleshooting of Windows and system. - Provide onsite technical support to clients by troubleshooting and resolving network faults and problems with network. - Provide IT helpdesk services and on-site support to end users. - Maintain and update documentation of all on-site IT service request,...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We are looking for a skilled User Support Technician to join our Roche team. As a User Support Technician, you will play a key role in providing high-quality technical support to end-users, ensuring they have access to the tools and resources they need to perform their jobs effectively.Key ResponsibilitiesThe User Support Technician will be responsible...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We are looking for a skilled Technical Support Associate to join our IT team. As a Technical Support Associate, you will be responsible for providing technical assistance to our customers and end-users.The PositionAs a Technical Support Associate, you will be working closely with our technical teams to resolve customer inquiries and issues in a timely and...


  • Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...


  • Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Responsibilities: - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project. **Requirements**: - Required...


  • Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project **Job Types**: Part-time, Internship Contract length: 3-6...


  • Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project Contract length: 3-6 months **Job Types**: Part-time,...


  • Petaling Jaya, Malaysia Myeg Services Berhad Full time

    Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...


  • Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Job description - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project Contract length: 3-6 months **Job...


  • Petaling Jaya, Malaysia Puncak Tegap Sdn Bhd Full time

    **QUALIFICATION**: - Bachelor degree in IT or related field from recognized university - 1-3 years of experience in technical support - Fresh graduate encourage to apply **REQUIRED KNOWLEDGE**: - Good knowledge of Windows & Web-based Application. - Knowledge in IT Technical support is an advantage. - Experience in Learning / Training is a plus. **KEY...


  • Petaling Jaya, Malaysia ANN JOO METAL SDN BHD Full time

    **Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...


  • Petaling Jaya, Selangor, Malaysia TIME's group Full time

    About the RoleThis is an exciting opportunity to join the TIME's Group team as a Technical Support Executive based in Selangor. In this full-time role, you will be responsible for providing high-quality technical support to our customers, helping them resolve any issues they may be experiencing with our products and services.Key ResponsibilitiesRespond to...


  • Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Responsibilities: - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project. **Requirements**: - Required...


  • Petaling Jaya, Malaysia EXCEL ENVIROTECH RESOURCES SDN BHD Full time

    **Requirements** - **Looking for Technical Support Executive with general knowledge of IT.**: - Requires spoken and written in Bahasa Malaysia & English. - In-depth knowledge of computer hardware, and software. - Self-motivated with proven ability to work independently and good discipline. - Interpersonal, maintaining good relationships with customers,...


  • Petaling Jaya, Malaysia TD SYNNEX Full time

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Purpose**: The Senior Systems...