Mandarin Customer Service

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

WE ARE HIRING MANDARIN CUSTOMER SERVICE! Salary Package : RM 4,000-RM 4,500 (Base on Experience) - Working Days : 5 Working Days 2 Days Off - Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call...

VACANCY: Customer Service - Mandarin Speaker LOCATION: Kuala Lumpur, Malaysia. **Salary**: RM 4000 Work Experience: at least 1 year of Customer Service Experience Work hour: 6am - 6pm ( 9 hours per shift) Mon - Fri Start Date: September 25th Head Count: 5 - Malaysian that can speak in Mandarin and English, as staff will support Hong Kong market. - Must...

Salary Package : RM 4,000-RM 4,500 + KPI Working Days : 5 Working Days 2 Days Off Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call tracking database - Listen attentively to customer needs and...

Salary Package : RM 4,000-RM 4,500 + KPI Working Days : 5 Working Days 2 Days Off Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call tracking database - Listen attentively to customer needs and...

Salary Package : RM 4,000-RM 4,500 + KPI Working Days : 5 Working Days 2 Days Off Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call tracking database - Listen attentively to customer needs and...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Service Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

Job Summary: As a Customer Service Representative fluent in Mandarin, you will be responsible for providing exceptional customer support to our Mandarin-speaking clients. This role requires effective communication skills, problem-solving abilities, and a strong customer-first attitude. You will assist customers with their inquiries, concerns, and support...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Technical support Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience...

Min 1 year in Customer Service experience with good Mandarin language **-BPO/CAll centre experience** - **Diploma and above or fresh graduates can apply!!!** Note: 24/7 rotational shift based project **Job Type**: Permanent Pay: RM3,500.00 - RM3,800.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday Supplemental Pay: -...

**DUTIES AND RESPONSIBILITIES**: - Interact with customers via telephone to provide information and assistance - Professionally handle high volume of inquiries from customers - Achieve productivity standards and goals while maintaining the highest level of customer service - Able to resolve the calls within the agreed SLA (Service Level Agreement) - You...

Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification) - Focus on resolving customer issues, not closing cases; Solve the right...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

Position: Customer Service Associate - Mandarin Speaker Location: Kuala Lumpur, Malaysia Working hours: 24/7 rotational shift **Salary**: RM5,600 - RM6,500 (basic) + OT + Night shift allowance **Responsibilities**: - Execute tasks in alignment with key performance metrics and actively contribute as a collaborative team member, going the extra mile to...

**Key Responsibilities**: - Assist customers with account inquiries, transactions, and general banking services. - Provide information about bank products and services. - Handle customer complaints and resolve issues promptly and effectively. - Maintain a high level of professionalism and ensure customer confidentiality. - Collaborate with other team...

Responsibilities: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Ensure customer satisfaction and provide professional customer support. - Responsible for being part of the overall customer experience and journey - Maintain quality in work ethics and processes - Be involved with all other tasks as assigned by...

**Working Hours** : 5 days ( Any 5 days between Monday to Sunday ) Shift work (9am - 6pm) and (1:30pm - 10:30PM) **Job Responsibility**: - Timely management of online user inquiries and issue resolution adhering to Standard Operating Procedures (SOPs) - Identify customer needs, research problems, and provide effective solutions or alternatives - Build and...

Job description: - To provide fast and timely solutions to all customer related problems. - To ensure customer satisfaction by providing excellent Customer Services. - To be constantly guided by company's service standards. - Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep...