Client Services Executive

7 months ago


Kuala Lumpur, Malaysia CareerMaster Sdn Bhd Full time

**JOB RESPONSIBILITIES**:

- Attend to walk-in clients and advisors.
- Explain investment concepts and product features to investors.
- Identify and assess customers' needs.
- Liaise with appropriate departments to resolve issues brought up by customers and advisors.
- Consolidate investors & financial advisers' feedback and seek to improve service quality and user-friendliness of company website.
- Undertake special assignments, and ad-hoc duties required by superior or business owner.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Ensure customer satisfaction and provide professional customer support

**JOB REQUIREMENTS**:

- Diploma or Degree holder with 1 year working experience.
- Proficient in English and Chinese (Mandarin / Cantonese) is a must.
- Customer-oriented with good listening, communication, and interpersonal skills.
- Able to work in a fast-paced environment as well as adapt/respond to different types of inquiries.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening.
- Able to work independently with mínimal supervision and as team player

**Salary**: RM3,400.00 - RM4,700.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (preferred)

Ability to Commute:

- Kuala Lumpur (preferred)



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