Key Account Manager, Commercial Building Service

3 weeks ago

Shah Alam, Malaysia Grundfos Holding AS Full time

Key Account Manager, Commercial Building Service, Sales Development**Application deadline**:
**Workplace**:Hybrid Position**Job Location (Short)**:Shah Alam Selangor, Selangor, Malaysia**Contract Type**:Full-Time**Employment Type**:Regular**Key Account Manager, Commercial Building Service, Shah Alam, MY**

**What is the job about?**

This Key Account Manager Role Acts as the principal lead for Consultants and Developer and serve as the main point of contact for service management, support, and escalations. Ensure value delivery, realization, and overall customer success through effective engagement with these accounts. Responsible for Consultants/Developers lifecycle stages Pre-sales and Post-Sales. Ensure long-term scalable business relationships are established.

**Your main responsibilities**:

- Coordinate pre-sale service delivery with field operations sales and support and other competences in the One office team, Project Sales hub, and Commercial Sales Team.
- Proactively monitor customer engagement (via internal systems) and work with teams cross-departmentally to ensure significant customer experience.
- Drive solutions with customer stakeholders and make solutions part of day-to-day business. Train and educate customers in fully adopting the solutions.
- Monitor customer adoption and usage and act together with the rest of the team and organization.
- Cross sell other solutions to meet customer needs.
- Identify, design, and mobilize our organization in upselling current and future products offerings.
- Training, Support and Knowledge Sharing: Coordinate training events/seminars with the Consultants and Developers. Application understanding from a product perspective.
- Marketing and Launch: Support and collaborate on local marketing material. Participate in local launch activities and marketing. Conduct continuous regional market and competitor intelligence. Collaborate on regional/local boost campaign.
- Roadmap and New Product Input: Drive New Product Development activities (e.g., as part of Commercial Team
- Lead collection/gathering of local need and participate in performance unit defined activities.
- Capture regional market requirements and feed back to global Product Line Management

**Your background**:
We imagine that you have:

- Bachelor in business and/or engineering combined with at least 5-8 years of relevant experience from a large international company working in a similar role.
- Experience in HVAC (Heat, Ventilation, Air Con) industry, Health Care, or Data center.
- Able to travel (Initially 20-30% APAC countries,)
- Good English proficiency

**What’s in it for you?**

**Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment **guided by **six core values**.**

**In addition, your day-to-day benefits include**:

- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues**:

- On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.

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