Service Coordinator, Next Gen Bizchannel My

Key Responsibilities Provide effective enduser support for NGB. Building FAQ and knowledge database. Coaching the internal users on new and existing client onboarding process. Engagement with delivery and commercialisation teams on common issues and drive resolutions/solutions, either technical or through user education. Understanding the existing BizChannel...

**Key Responsibilities** - Assist in the Migration rollout for NGB BizChannel Customers. - Manage enquiries from internal and external business customers pertaining NGB client migration. - Resolve customer complaints/issues by following up with the required Departments, & vendor to response to the customers on the outcome. - Highlight IT/Systems related...

Key Responsibilities Assist in the Migration rollout for NGB BizChannel Customers. Manage enquiries from internal and external business customers pertaining NGB client migration. Resolve customer complaints/issues by following up with the required Departments, & vendor to response to the customers on the outcome. Highlight IT/Systems related issues to the 2...

**Key Responsibilities** - Manage in designing, planning, and managing the client migration process. - Lead the migration team to conduct assessments on client profile in BizChannel to produce common sets of demography critical for the migration plan. - Rapidly brings to life change in migration strategy for customers and channels. - Work with customers in...

Key Responsibilities Manage in designing, planning, and managing the client migration process. Lead the migration team to conduct assessments on client profile in BizChannel to produce common sets of demography critical for the migration plan. Rapidly brings to life change in migration strategy for customers and channels. Work with customers in gathering...

**Key Responsibilities** - Coordinate the Sprint planning & testing activities. - Provide business requirements and design align with UI/UX style guides and framework. - Key contributors in ensuring design fit for targeted user personas. - Accountable for the business and product value delivery (from idea through to build, deploy, commercialization and...

**Key Responsibilities** - Deliver Operational readiness - working with Product Managers and Journey Experts to ensure business processes and procedures are in place. - Deliver Regulatory readiness - working with compliance team to comply with country regulatory framework. - Deliver Commercial readiness - working with frontline units (Sales, RM, and Branch)...

Key Responsibilities Coordinate the Sprint planning & testing activities. Provide business requirements and design align with UI/UX style guides and framework. Key contributors in ensuring design fit for targeted user personas. Accountable for the business and product value delivery (from idea through to build, deploy, commercialization and operations)....

**Key Responsibilities** - Lead and manage Product Owners & UI/UX designers, working with them to support and improve the customer journey as well as transforming Transaction Banking products and services using new technology. - Identify and implement new opportunities through the customer journey to deliver high performing, agile customer interactions and...

Key Responsibilities Lead and manage Product Owners & UI/UX designers, working with them to support and improve the customer journey as well as transforming Transaction Banking products and services using new technology. Identify and implement new opportunities through the customer journey to deliver high performing, agile customer interactions and...

**Key Responsibilities** - Drive strategic partnerships with value added services (VAS) players in the industry to strengthen NGB offering to SME segments and beyond. - Responsible to bring the offering from inception to commercialization including setting and actively tracking key milestones and deliverables. - Responsible to prepare business requirements...

**PLAY, GROW and WIN** To be a part of Virtuos means to be a creator. At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. Virtuosi is a team of experts - people who have come together to share...

**About the team**: Provide support to the RTR Team in delivering professional and consistent service to stakeholders in resolving inquiries relating to RTR and enhancing the effectiveness of the team. **About the Assignment**: Account Coordinator **The Core Objectives**: - Provide support to the RTR Team in delivering professional and consistent service...

To onboard client to new platform of Bizchannel and other cash management related products which allow client on-line, real time and secure access to information through CIMB. **Key Responsibilities * Strategy and Planning - To review documentation provide by customer / sales to do screening according to company sector for documentation as different...

About the team:Provide support to the RTR Team in delivering professional and consistent service to stakeholders in resolving inquiries relating to RTR and enhancing the effectiveness of the team.About the Assignment:Account CoordinatorThe Core Objectives: Provide support to the RTR Team in delivering professional and consistent service to stakeholders in...

Job Purpose To serve as a Team Member for the Business Requirements pillar in Project Rubik core team. Project Rubik is CIMB Bank’s initiative to replace 1View, its incumbent Customer Relationship Management (CRM) application. 1View is used by 5,800 users across the Bank’s primary channels (branch, contact centre, retail telemarketing, mobile sales,...

Job Purpose To serve as a Team Member for the Business Requirements pillar in Project Rubik core team. Project Rubik is CIMB Bank’s initiative to replace 1View, its incumbent Customer Relationship Management (CRM) application. 1View is used by 5,800 users across the Bank’s primary channels (branch, contact centre, retail telemarketing, mobile sales,...

**Revenue & Collection Coordinator** **Job Description**: - The position will be reporting to the Finance SSC OTC Process Lead and shall be responsible in supporting (i) OTC AR / (ii) Master Data Management / (iii) Concur claims and fraud checks related activities - Key accountabilities include ensuring service delivery in accordance to SLAs/KPIs and...

Revenue & Collection CoordinatorJob Description: The position will be reporting to the Finance SSC OTC Process Lead and shall be responsible in supporting (i) OTC AR / (ii) Master Data Management / (iii) Concur claims and fraud checks related activities Key accountabilities include ensuring service delivery in accordance to SLAs/KPIs and accuracy of data...

**Job title : People Services ELC Executive, KL Captive - China** **Basic Pay Range : RM 3500 - RM4500** **Responsibilities**: **Employee Life Cycle** - Manage Employee Life Cycle (ELC) Management for SBS in China as per respective Service Level Agreements (SLAs) - Manage the onboarding process and coordinate the administration of national or international...