Client Journey Lead, Next Gen Bizchannel My

7 months ago


Malaysia CIMB Group Full time

**Key Responsibilities**
- Lead and manage Product Owners & UI/UX designers, working with them to support and improve the customer journey as well as transforming Transaction Banking products and services using new technology.
- Identify and implement new opportunities through the customer journey to deliver high performing, agile customer interactions and touchpoints.
- Recommend and deliver functional and features into multiple MVPs align with business growth strategy and client migration plan.
- Delivery a balanced user experience design, between manual decision controls versus self or automated decision-making workflow (i.e. where maker/checker is required or otherwise).
- Work closely UI/UX designers to ensure end-to-end efficiency in both transactional front-end and servicing workflows.
- Responsible for leading the functional acceptance testing.
- Define and drive the strategy for communication of new products and services to market.
- Ensure that all digital channels adhere to Electronic Banking guideline



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