Bcc Migration Agent, Next Gen Bizchannel My

6 months ago


Malaysia CIMB Group Full time

**Key Responsibilities**
- Assist in the Migration rollout for NGB BizChannel Customers.
- Manage enquiries from internal and external business customers pertaining NGB client migration.
- Resolve customer complaints/issues by following up with the required Departments, & vendor to response to the customers on the outcome.
- Highlight IT/Systems related issues to the 2 nd level team for further investigation.
- Perform outbound calls for follow-up and ad hoc operational needs.
- Escalate pending customers issues (unresolved cases) to the Project Team Leads daily.
- Monitor any systems issues and report the same to Implementation & Client Service Support and Group Technology.
- Engagement with delivery and commercialisation teams to ensure successful migration execution, both pre and post.



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