Gbs - Wb - Support My (Application Support)

**Job Purpose ** - 2nd Level Support to investigate and escalate production issues for Avaloq, TAP-SG, TAP-MY and PTS - Maintaining all related support technical documentations - Ensure systems are working as per BAU and in compliance with CIMB IT policy **Key Responsibilities** - Responsible for support production issues, troubleshooting on Private Banking...

**Job Purpose **Key Responsibilities ** - Assist in any new systems implementation e.g. requirement specification, system evaluation, installation, customization, testing, conversion and migration. - Assist users in quality assurance testing (i.e. guidance on test objectives, planning, test script design, etc. during UAT, etc.). - Study and evaluate the...

**Job Purpose * Role Purpose: - To evaluate the Murex architecture and communication with other channels be it upstream or downstream. - To prepare, troubleshoot and manage multiple Murex environment. - To review the all the deployment steps and executing the release plan in SIT, UAT and PROD environments. - Communicates with different teams to ensure...

**Job Purpose ** - Production support role **Key Responsibilities ** - To provide support to Production Application systems - To resolve production errors/bugs and incidents when necessary - To ensure all responses are within predefined SLA - To ensure issues are identified, reported, tracked and closed in a timely manner - 24/7 shift work to monitor online...

**Job Purpose **Key Responsibilities ** - Manage the operation of level 1 support team - Provides guidance on incident/problem diagnosis and analysis - Collaborates with respective support teams on root cause and service recovery - Manages system availability and performance monitoring - Communicates ticket progress/status to stakeholders - Tracks the...

**Job Purpose **Key Responsibilities ** - Take ownership of issues and lead the collaboration with multiple teams within GT, systems owners, users and/or vendor, where applicable, to facilitate the incident/ problem troubleshooting/resolution, root cause analyses, recovery and restoration and change management process in accordance with the established SOP...

**Job Purpose **Key Responsibilities * **Improving Existing Process** - Simplify manual process through scripts (Unix shell, etc.) - Responsible for identify inefficient area and inform the unit head as backlog for future improvement. **Provide Technical Support** - Work closely with Level 1 and Level 3 support. - Provide timely update of progress for...

**Job Purpose **Key Responsibilities ** - Act as a single point of contact for senior stakeholders and influencer on all technology matters relating to CRM systems and related ecosystems. - Pro-actively identify and address business challenges through recommendation and initiation of IT solutions and delivery. - Lead and provide overall guidance and...

**Responsibilities**: - Coordinating with the development team to resolve any outstanding issues. - Develop and maintain service level agreements (SLAs), operational level agreements (OLAs), and performance metrics to measure and report on service performance. - Managing and prioritizing multiple tasks and projects under tight...

Arrival / Departure / Towing / Ground Support Equipment - To perform Aircraft Docking Guidance System (ADGS) and manual marshalling of aircraft - To perform inspection of bays and ensure no Foreign Object Debris (FOD) - To install / remove wheel chocks and grounding cables - To connect / disconnect tow bar to the air tug - To deliver ground support equipment...

Job Responsibilities: - Perform water and lavatory servicing to all types of aircraft. - Provide and operate full ground support equipment such as ground power units, air-start, air conditioning units and Brake Cooling Unit. - Operate Conventionally and Towbarless Airtug for Pushback and Towing on all types of aircraft. - Performs Equipment preventative and...

**Job Purpose ** - The role is to ensure production support and deployment of project delivery (enhancement /maintenance/problem fixes). The role is to provide level 2 production support and responsible for the maintenance and service improvement of system, their components and quality assurance activities.**Key Responsibilities ** - Perform system...

**Job Purpose ** - To provide 2 nd level support functions and perform troubleshooting of issues and provide root cause analysis on issues reported by user **Key Responsibilities ** - Receive and investigate problem logs to determine recommended resolution - Escalate/Work with EAD team to resolve reported problems - To troubleshoot batch related issue -...

Perform functional and aesthetic inspection of aircraft cabin condition - Document any defects, perform troubleshooting and carry out rectification - Support cabin modification, retrofitting and component repair tasks Job Requirements - At least 2 years relevant experience in the aviation industry, especially in Cabin Maintenance - Comfortable with 12 hours...

Prepare work packages and ensure spare availability prior to work commencement. - Provide support to technical crew and liaise with technical crew in various departments to ensure smooth and timely completion of planned tasks. - Perform data input and analysis. - Plan and track monthly programs for completion. - Answer customer queries. - Any other duties...

**Job Purpose ** - Application delivery**Key Responsibilities * **Responsibilities**: - Managing the end-to-end project implementation including project planning, risk management, quality control and implementation, vendor management, financial management, management of resource, collaboration and etc. - Adheres to all applicable procedures, company...

**Job Purpose **Key Responsibilities ** - Overall responsibility to deliver various streams of projects/programme identified under the Programme Master Plan. - To provide leadership to those involved in the project by defining work and ensuring deadlines are understood and adhered to and that project objectives are clearly articulated and understood. -...

**Job Purpose **Key Responsibilities * - Take ownership of issues and lead the collaboration with multiple teams within GT, systems owners, users and/or vendor, where applicable, to facilitate the incident/ problem troubleshooting/resolution, root cause analyses, recovery and restoration and change management process in accordance with the established SOP...

Applications Sales Representative-220002ZB **Applicants are required to read, write, and speak the following languages**: English **Detailed Description and Job Requirements** Sells a subset of product or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory (mainly Tier 3 accounts). **Job**:...

**Job Purpose ** - To manage L2 Support personnel to ensure Incident and Problem tickets are resolved within agreed SLA **Key Responsibilities ** - To monitor L2 incident tickets queue (Config related) to ensure tickets are resolved within SLA - Provide guidance and assistance to L2 support personnel (Config) on incident tickets - Receive and investigate...