Gbs - Wb - Support My (Application Support)

**Job Purpose ** - 2nd Level Support to investigate and escalate production issues for Avaloq, TAP-SG, TAP-MY and PTS - Maintaining all related support technical documentations - Ensure systems are working as per BAU and in compliance with CIMB IT policy **Key Responsibilities** - Responsible for support production issues, troubleshooting on Private Banking...

**Job Purpose **Key Responsibilities ** - Assist in any new systems implementation e.g. requirement specification, system evaluation, installation, customization, testing, conversion and migration. - Assist users in quality assurance testing (i.e. guidance on test objectives, planning, test script design, etc. during UAT, etc.). - Study and evaluate the...

**Job Purpose * Role Purpose: - To evaluate the Murex architecture and communication with other channels be it upstream or downstream. - To prepare, troubleshoot and manage multiple Murex environment. - To review the all the deployment steps and executing the release plan in SIT, UAT and PROD environments. - Communicates with different teams to ensure...

**Job Purpose ** - Production support role **Key Responsibilities ** - To provide support to Production Application systems - To resolve production errors/bugs and incidents when necessary - To ensure all responses are within predefined SLA - To ensure issues are identified, reported, tracked and closed in a timely manner - 24/7 shift work to monitor online...

**Job Purpose **Key Responsibilities ** - Manage the operation of level 1 support team - Provides guidance on incident/problem diagnosis and analysis - Collaborates with respective support teams on root cause and service recovery - Manages system availability and performance monitoring - Communicates ticket progress/status to stakeholders - Tracks the...

**Job Purpose **Key Responsibilities ** - Take ownership of issues and lead the collaboration with multiple teams within GT, systems owners, users and/or vendor, where applicable, to facilitate the incident/ problem troubleshooting/resolution, root cause analyses, recovery and restoration and change management process in accordance with the established SOP...

**Job Purpose **Key Responsibilities ** - To guide support team for issue resolution - To support ESB and its echo system live DR - To support ACI connector live DR activities and support PayNet maintenance activities - To lead support team and ensure PayNet service deterioration are identified as part of proactive monitoring, and appropriate actions are...

**Job Purpose **Key Responsibilities * **Improving Existing Process** - Simplify manual process through scripts (Unix shell, etc.) - Responsible for identify inefficient area and inform the unit head as backlog for future improvement. **Provide Technical Support** - Work closely with Level 1 and Level 3 support. - Provide timely update of progress for...

Grab seeks a Senior Application Support Specialist to provide operational support for finance applications, ensuring swift and efficient resolution of system-related issues.This hybrid role is based in Malaysia, reporting directly to the Support Manager for Finance Systems.Key responsibilities include:Providing support to finance users on system-related...

**Responsibilities**: - Coordinating with the development team to resolve any outstanding issues. - Develop and maintain service level agreements (SLAs), operational level agreements (OLAs), and performance metrics to measure and report on service performance. - Managing and prioritizing multiple tasks and projects under tight...

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the...

**Job Purpose **Key Responsibilities ** - Act as a single point of contact for senior stakeholders and influencer on all technology matters relating to CRM systems and related ecosystems. - Pro-actively identify and address business challenges through recommendation and initiation of IT solutions and delivery. - Lead and provide overall guidance and...

**Job Summary**: **Salary** RM6,786 - RM9,233 / Monthly EST **Job Type** **Seniority** Junior Mid Senior **Years of Experience** Information not provided **Tech Stacks** API Mocha Git Jest Azure Typescript JavaScript SQL Node.js PostgreSQL Node.JS/TypeScripts/ L2 Application Support (Backend) We’re looking for Application Develop/support (Backend)...

Job Purpose * The Project Manager role is responsible for managing projects of Medium to large size using the project management methodology, processes and practices for all IT projects across the Enterprise Delivery. The role manages end-to-end project management starting from engagement to operations handover. The role is responsible to create an...

**APPLICATION YOU WILL USE**: - Google API (Apigee) - Microsoft Azure - Axway B2Bi - Axway Policy Studio **WHAT YOU SHOULD HAVE**: - Good communication and time-management skills - Ability to work unsupervised, under pressure and meet SLA - Resourceful and commitment to provide quality service - Strong analytical skills and excellent problem solving -...

**Job Purpose ** - To provide 2 nd level support functions and perform troubleshooting of issues and provide root cause analysis on issues reported by user **Key Responsibilities ** - Receive and investigate problem logs to determine recommended resolution - Escalate/Work with EAD team to resolve reported problems - To troubleshoot batch related issue -...

**Job Purpose ** - The role is to ensure production support and deployment of project delivery (enhancement /maintenance/problem fixes). The role is to provide level 2 production support and responsible for the maintenance and service improvement of system, their components and quality assurance activities.**Key Responsibilities ** - Perform system...

**Job Purpose **Key Responsibilities ** - Overall responsibility to deliver various streams of projects/programme identified under the Programme Master Plan. - To provide leadership to those involved in the project by defining work and ensuring deadlines are understood and adhered to and that project objectives are clearly articulated and understood. -...

**Job Purpose ** - Application delivery**Key Responsibilities * **Responsibilities**: - Managing the end-to-end project implementation including project planning, risk management, quality control and implementation, vendor management, financial management, management of resource, collaboration and etc. - Adheres to all applicable procedures, company...

**Job Purpose **Key Responsibilities * - Take ownership of issues and lead the collaboration with multiple teams within GT, systems owners, users and/or vendor, where applicable, to facilitate the incident/ problem troubleshooting/resolution, root cause analyses, recovery and restoration and change management process in accordance with the established SOP...