Gbs - St - Transaction & Commercial L1 Support My
2 weeks ago
**Job Purpose **Key Responsibilities **
- Manage the operation of level 1 support team
- Provides guidance on incident/problem diagnosis and analysis
- Collaborates with respective support teams on root cause and service recovery
- Manages system availability and performance monitoring
- Communicates ticket progress/status to stakeholders
- Tracks the closure of incidents/problems
- Reviews and provide feedback on production fix/change from L1 aspect
- Manages support arrangement for planned and unplanned activities
- Provides escalation to superior whenever necessary
- Contributes feedback for system improvement Manage the operation activities of L1 Support**Job Specification *
**Qualifications**:
- (Basic Degree/ Diploma etc)- Minimum a Degree in Computer Science- Professional Qualification and/ or Regulatory, Licensing requirements- Relevant Work Experience- At least 7 years’ experience in production support environment
- Working experience with managing a support team
**Required Competencies and Skills *
Competencies/ Skills
- (Essential to succeed in this job)- Demonstrate good leadership
- Provide guidance on incident recovery
- Analytical and decisive
- Customer Service oriented.
- Ability to perform multiple tasks simultaneously whilst working under pressure.
- Ability to communicate effectively with stakeholders
- Forward thinking, dynamic and innovative
- Proficient in Bahasa Malaysia and English
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Malaysia CIMB Group Full timeJob Purpose Key Responsibilities **- Manage the operation of level 1 support team Provides guidance on incident/problem diagnosis and analysis Collaborates with respective support teams on root cause and service recovery Manages system availability and performance monitoring Communicates ticket progress/status to stakeholders Tracks the closure of...
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