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**Job Purpose ** - 2nd Level Support to investigate and escalate production issues for Avaloq, TAP-SG, TAP-MY and PTS - Maintaining all related support technical documentations - Ensure systems are working as per BAU and in compliance with CIMB IT policy **Key Responsibilities** - Responsible for support production issues, troubleshooting on Private Banking...

**Job Purpose **Key Responsibilities ** - Take ownership of issues and lead the collaboration with multiple teams within GT, systems owners, users and/or vendor, where applicable, to facilitate the incident/ problem troubleshooting/resolution, root cause analyses, recovery and restoration and change management process in accordance with the established SOP...

**Job Purpose ** - To provide 2 nd level support functions and perform troubleshooting of issues and provide root cause analysis on issues reported by user **Key Responsibilities ** - Receive and investigate problem logs to determine recommended resolution - Escalate/Work with EAD team to resolve reported problems - To troubleshoot batch related issue -...

**Job Purpose ** - To manage L2 Support personnel to ensure Incident and Problem tickets are resolved within agreed SLA **Key Responsibilities ** - To monitor L2 incident tickets queue (Config related) to ensure tickets are resolved within SLA - Provide guidance and assistance to L2 support personnel (Config) on incident tickets - Receive and investigate...

**Job Purpose **Key Responsibilities ** - Assist in any new systems implementation e.g. requirement specification, system evaluation, installation, customization, testing, conversion and migration. - Assist users in quality assurance testing (i.e. guidance on test objectives, planning, test script design, etc during UAT, etc). - Study and evaluate the impact...

**Job Purpose **Key Responsibilities * **Improving Existing Process** - Simplify manual process through scripts (Unix shell, etc.) - Responsible for identify inefficient area and inform the unit head as backlog for future improvement. **Provide Technical Support** - Work closely with Level 1 and Level 3 support. - Provide timely update of progress for...

**Job Purpose **Key Responsibilities ** - Assist in any new systems implementation e.g. requirement specification, system evaluation, installation, customization, testing, conversion and migration. - Assist users in quality assurance testing (i.e. guidance on test objectives, planning, test script design, etc. during UAT, etc.). - Study and evaluate the...

**Job Purpose **Key Responsibilities ** - Manage the operation of level 1 support team - Provides guidance on incident/problem diagnosis and analysis - Collaborates with respective support teams on root cause and service recovery - Manages system availability and performance monitoring - Communicates ticket progress/status to stakeholders - Tracks the...

Malaysia **Experience**: Japanese Speaking Network Support Engineer **Skills**:Japanese Speaking Network Support Engineer Required Working from KL for supporting Japanese Cisco Customers Language/English - Fluent- Must read English technical Documents of Cisco documents, explain them to other in English and Japanese- Must create the problem/Improvement...

**Job Purpose * **Key Responsibilities * **Compliance to Unit Testing (UT) and System Testing (ST) Guidelines** - Ensure development unit is able to deliver projects on time and with high quality-development. - Perform coding and play the role of a checker for System Test script. - Ensure compliance to IT standards, SDLC standards, policies and procedures. -...

Job Purpose * The Project Manager role is responsible for managing projects of Medium to large size using the project management methodology, processes and practices for all IT projects across the Enterprise Delivery. The role manages end-to-end project management starting from engagement to operations handover. The role is responsible to create an...

**Job Purpose ** - Application delivery**Key Responsibilities * **Responsibilities**: - Managing the end-to-end project implementation including project planning, risk management, quality control and implementation, vendor management, financial management, management of resource, collaboration and etc. - Adheres to all applicable procedures, company...

**Job Purpose **Key Responsibilities ** - To guide support team for issue resolution - To support ESB and its echo system live DR - To support ACI connector live DR activities and support PayNet maintenance activities - To lead support team and ensure PayNet service deterioration are identified as part of proactive monitoring, and appropriate actions are...

**Job Purpose ** - The role is to ensure production support and deployment of project delivery (enhancement /maintenance/problem fixes). The role is to provide level 2 production support and responsible for the maintenance and service improvement of system, their components and quality assurance activities.**Key Responsibilities ** - Perform system...

Develop the technology design and architecture working in tandem with the unit’s respective Enterprise Application Delivery (EAD) and CIMB Group Enterprise Architecture Services (EAS) teams and within CIMB Group’s Enterprise Architecture standards, IT governance and policies including Information Security, Disaster Recovery/Business Continuity Planning...

To identify and place in mapping/Master listing all cases under respective purview - To extract and massage RCS Crystal Report to identify new cases and to prepare Monthly Report - To update Master Listing to indicate the outstanding cases - To vet valuation report received from valuer against details in LO, SPA, Land Search and other relevant documents...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Level: Experienced - Contact person: Bonnie Tham Founded in 1964, BDO in Malaysia is one of the five largest professional services firm providing Audit & Assurance, Advisory, Tax and Business Services & Outsourcing (BSO) to businesses ranging from established multinational conglomerates to growth-oriented organisations, whether public or private. BDO’s...

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in...

**Job Purpose * Role Purpose: - To evaluate the Murex architecture and communication with other channels be it upstream or downstream. - To prepare, troubleshoot and manage multiple Murex environment. - To review the all the deployment steps and executing the release plan in SIT, UAT and PROD environments. - Communicates with different teams to ensure...