Gbs - Tc - Ead Cash Management My (Application
5 months ago
**Job Purpose **Key Responsibilities *
**Improving Existing Process**
- Simplify manual process through scripts (Unix shell, etc.)
- Responsible for identify inefficient area and inform the unit head as backlog for future improvement.
**Provide Technical Support**
- Work closely with Level 1 and Level 3 support.
- Provide timely update of progress for incidents/ change/ problem ticket into system.
- Follow up closely with users and L3/vendors on tickets from start until closure.
- Be analytical and critical on potential urgent issue.
- To assist troubleshooting system integration testing with other channels and teams.
- Be a queue manager periodically and assign ticket to team members.
**Job Specification **
- To work at odd hours to support Production / DR activities**Qualifications**:
- (Basic Degree/Diploma etc.) _
- Any recognized degree or its equivalent- Professional Qualification and/or Regulatory, Licensing requirements- N/A _
- Relevant Work Experience- Has at least 3 years of experience in Banking/IT industry supporting e-banking systems.**Required Competencies and Skills *
Competencies/Skills
- (Essential to succeed in this job)Technical/Functional skills
- Experience in: Unix/Linux/Solaris
- Experience in managing Application Server (Weblogic/ Tomcat / Jboss)
- Experience with different environment system access
- Familiar with source code management: GIT/ Mercurial/GitLab
- Familiar with ticketing tool for incident/change/problem.
- More than 3 years of working experience in related field
Personal skills (Soft Competencies [Core/Leadership])
- Good organizational ability and time management
- Proactive attitude, result oriented and can work independently.
- Good analytical, technical, written and communication skills.
- Display drive to complete the task/assignment.
- Must know how to prioritize tasks/issues.
- Ability to share and update peers in the team periodically.
- Ability to build relationships and interact effectively with internal and external parties.
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