Homestay : Customer Service Representative

2 weeks ago


Bangsar, Malaysia Regal Homebase SDN BHD Full time

Job Description:
Welcome guests to our homestay, ensuring a smooth check-in and check out process and providing excellent customer service. Your role includes confirming reservations, showing guests around, helping with questions, and keeping the property safe.

**Responsibilities**:
Greet guests warmly, handle check-ins and check -outs, and keep accurate records.

Show guests where everything is and explain what's available nearby.

Assist guests with questions and special requests.

Handle guest concerns professionally and find solutions. " Multi tasking".

Maintain safety and security procedures.

Help with paperwork and payments.

Work with the team to make guests' stay enjoyable.

**Requirements**:
SPM /High school diploma or equivalent.

Experience in customer service or hospitality preferred.

Good communication and organizational skills.

Knowledge of local attractions and services.

Comfortable using computers and software.

Flexible schedule, including weekends and holidays.

Additional languages are a plus.

Committed to excellent customer service and creating a welcoming environment.

Remark: Job responsibilities may change based on homestay policies

**Job Types**: Full-time, Part-time

**Salary**: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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