Reservations Officer

2 weeks ago


Kuala Lumpur, Malaysia Capri by Fraser Bukit Bintang Full time

1. Reports directly to the Reservations / Revenue Manager

2. Make reservations for the guests from all segments, ie. Corporate, Wholesale, OTA, Group, Long-stays, etc.

3. Provide customer service support with the highest standard of professionalism as you navigate through the guests’ requests

4. Sell additional services and upselling of the Hotel’s products and services

5. Provide directions and advise to the guests as and when required, especially on the Hotel’s facilities and services, the surrounding’s attractions, etc.

6. Maintain records for the Hotel, especially on guests’ bookings, payment details, and any additional information that Hotel’s associates might require when interacting with guests

7. Ensure that the Hotel’s policies and procedures are adhered to at all times

8. To have and maintain a proper filing and recording system

9. Work closely with other departments to ensure the Hotel’s goals are met

10. Performs related duties and special projects as assigned / and when deemed necessary

**Job Types**: Full-time, Permanent

**Salary**: From RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- hotel: 1 year (preferred)

Application Deadline: 03/15/2024


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