Front Office

1. Trains, cross -trains, and retrains all front office personnel. 2. Participates in the selection of front office personnel. 3. Schedules the front office staff. 4. Supervises workload during shifts. 5. Evaluates the job performance if each front office employee. 6. Maintains working relationships and communicates with all departments. 7. Maintains master...

Administration - Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual. - Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. - Represents the Rooms function on the Resort's in the absence of the Director of Rooms Customer...

**JOB DESCRIPTION** - **To ensure the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department**: - **Has a direct line of authority over all Front Office personnels within the Hotel and a liaison role with all other Department Heads**: - **To achieve a maximum occupancy and average rate...

**JOB DESCRIPTION** - **To ensure the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department**: - **Has a direct line of authority over all Front Office personnels within the Hotel and a liaison role with all other Department Heads**: - **To achieve a maximum occupancy and average rate...

Provides guest services, checks in guests and handles guests’ mail, messages, telexes and others. This position is concerned with the overall operation of the Front Office and compliance with established Front Office and Accounting policies of the Hotel. Grand DarulMakmur Hotel Kuantan is a deluxe class property offering 204 modern and luxurious...

**Job Summary**: Provide guests service, checks in guests, handles guest mails, messages, telexes ad others. This position is concerned with the overall operation of the front office and compliance with established front office and accounting policies of this hotel. **Job Requirement**: 1. Experience in daily Front Office operation. 2. Able to work under...

Handle Front Desk operation such as handling arrivals, check-ins ( registration) and departures for check-outs of all the Resorts guests. - Responding promptly to all guests requests, enquiries and complains. - Good communication and interpersonal skill - Welcoming visitors with greetings, and clear directions and address them appropriately. - Handle call-in...

1. To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2....

To complete all work assignments accurately and timely; and fulfil the AC Product Intent by taking individual action as necessary in the appropriate use of its operating system to resolve issues of product and service quality as these arise. To lead through personal example the consistent attainment of the AC Culture by all members of the Front Office...

Provide Secretarial support to the Front Office Department and perform administrative /clerical duties such as typing, filing, preparation of reports, drafting of simple memorandum. - Maintain the Department filing system and to keep on file accurate records of the following: - Purchase request order. - Maintenance work order and special job order form. -...

**JOB SUMMARY** The concept of "front office" has a more particular connotation in various businesses, most notably investment banking, hotels, and sports. In the hotel sector, the front office is the location where guests first come. This section is also known as the receiving area. A receptionist is often employed at the front office; their...

The Front Office Assistant Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Adena Beach Resort, a 3 star resort offering a 200m...

Guest Service Representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as...

Job description - **Sell, register and assign rooms to incoming guests, ensure those registration cards are properly filed out. Check out departing guests based on established**procedures**: - **Sell rooms according to the published or corporate rates, otherwise as instructed**: - **Ensure all blanks in the registration forms are filled out completely and...

**JOB POSITION: FRONT DESK HOST** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM1,500 - RM2,000** **FRESH GRAD ARE WELCOME TO APPLY** **JOB DESCRIPTION**: A Front Desk Host is a professional responsible for overseeing the operations of a hotel's front office. They greet guests upon arrival, offer administrative assistance to...

1. To assign rooms according to guest requirements. 2. To check daily guest arrival and departure list. 3. To update room status hourly as per the Housekeeping report. 4. To receive and assist VIP guest in their registration upon check in. 5. To greet waiting guests during check-in and check-out and offer assistance to avoid any delays. 6. To arrange guest...

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. Be able serve the community with proper, clean, conducive, comfortable and cheap accommodation. Be able to service with caliber...

Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms,...

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience...

Issue quotation & Invoice to customer. - To ensure all orders are processes in timely manner. - Collaborating with other departments to ensure daily operation are handled efficiently. - Perform any ad hoc duties as assigned from time to time by the Management. - To handle incoming calls & walk in customers. - Consistently monitor of all Office Supplies and...