Front Office Assistant

3 weeks ago


Cyberjaya, Malaysia Dash box hotel cyberjaya Full time

**Essential Duties and Responsibilities -** _**(Key Activities of the role)**_
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest’s request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Golden Tulip Loyalty programs.
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Golden Tulip Hotels
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- On night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Golden Tulip Brand
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
- Endeavors to maintain the high standards of the hotel with particular regard to the importance of Golden Tulip member and other VIP’s and with reference to hotel and to be a health or safety hazard.

**Salary**: RM1,500.00 - RM1,700.00 per month

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Expected Start Date: 09/10/2023



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